On June 10, I loaded funds into my balance and purchased a 5GB USA eSIM plan from eSIM IO. However, when I arrived in the United States and tried to activate it, the QR code did not work and showed as expired.
I immediately contacted the support team by sending a message, but I have not received any response. This has left me without the service I paid for while traveling abroad.
I am requesting that a new QR code be sent to me right away. If this cannot be done, I expect a full and urgent refund for the amount I paid. Not being able to use the service when I need it most has caused serious inconvenience.
I loaded $10 into the eSIM IO app, but I never received the QR code needed to activate my plan. I have been trying to solve this problem for a full week without success. Today, I contacted customer support, but after hours of waiting, I still received no reply. At one point, they sent me a single Q...
I loaded $10 into the eSIM IO app, but I never received the QR code needed to activate my plan. I have been struggling with this issue for over a week without success. Today, I reached out to customer support, but after hours of waiting, I still haven’t received any reply. At one point, they sent m...
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after com...
I purchased an eSIM package from eSIM io using my credit card before traveling abroad. Even though my phone is fully compatible with the application, I was never able to activate or use the eSIM service. After experiencing this issue, I searched online for a contact number or customer support chann...
About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, the activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but ...
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