On April 11, 2025, I loaded $47 USD into my Esimio account as a general balance top-up. However, since the Esimio service has been banned in Turkey, it has become completely impossible for me to use this balance. This restriction is not my fault and is entirely due to external factors beyond my control.
I have made multiple refund requests for the unused balance, but Esimio has not provided any solution or even responded to my inquiries. The payment was made through the Apple Store, and I did not make any additional payments outside of this transaction. At this point, I have no way of using the balance — I cannot transfer it, apply it in another way, or even use it abroad. I am effectively stuck with unusable funds.
I no longer wish to remain an Esimio member under these conditions. I request that my account be closed and that the unused $47 USD balance be refunded immediately. Customers should not be left without support or forced to forfeit their money when services become restricted.
Esimio must act responsibly and ensure that users impacted by regional bans are fairly compensated for their unused balances.
I have been using Esimio regularly during my international travels without any major issues. However, after my most recent trip, I encountered a serious problem. On July 16, 2025, I returned to Turkey with approximately $28.15 USD remaining in my Esimio account. On July 29, 2025, I logged into the ...
About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, the activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but ...
I purchased an eSIM io package to use during my trip to Greece. Although my device fully supports eSIM technology, I was unable to activate or install it. I immediately contacted customer support, but I never received any reply or assistance. Now that I am back in Turkey, I tried again to install a...
On July 4, 2025, I purchased a Holafly eSIM for Turkey (Order No: E12076591), but I was unable to use it at all because my phone turned out to be incompatible with eSIM technology. Before purchasing, there were no clear warnings on the Holafly website or from their support team regarding device comp...
On June 28, before my international trip, I downloaded the eSIM io app and paid around ₺700–₺800 (depending on exchange rates) for a package. I checked compatibility beforehand and confirmed that my phone supported the app. Despite this, I was unable to use the service at all. I also witnessed a fr...
Comments