On December 25, 2025, I signed up on Esim.io to purchase the New Year’s promotion for new users, which advertised a 5 GB global data package for $1.9. Although this promotion was clearly displayed on the website/app, after registering, no promotion appeared in my account.
I paid by credit card, but instead of being charged $1.9, $5 was deducted from my card. Despite this charge, my account shows only a cash balance, and with that balance I cannot purchase any global data package—not even 1 GB, let alone 5 GB. In other words, the promotion was not applied, and the amount charged cannot be used to activate any package.
I contacted Esim.io’s WhatsApp support line to report the issue, but I have not received any response. I was unable to benefit from the promotion and unable to get any support.
I request that Esim.io honor the New Year’s promotion as advertised and activate the 5 GB global data package for $1.9 on my account. Otherwise, I demand a refund of the $5 charged for a transaction that did not allow me to use any data package at all.
I purchased a Global Data 5 GB package from ESIM.io and started using it in Mexico on December 12. According to the offer, I was supposed to have 5 GB of data included in the package. When I activated it, I also had a separate balance of 7 USD in my account. Within just two days, after using only ab...
I have been using Esimio regularly during my international travels without any major issues. However, after my most recent trip, I encountered a serious problem. On July 16, 2025, I returned to Turkey with approximately $28.15 USD remaining in my Esimio account. On July 29, 2025, I logged into the ...
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after com...
On June 10, I loaded funds into my balance and purchased a 5GB USA eSIM plan from eSIM IO. However, when I arrived in the United States and tried to activate it, the QR code did not work and showed as expired. I immediately contacted the support team by sending a message, but I have not received an...
On September 8, 2025, while on vacation in Halkidiki, Greece, I downloaded the esim io app on my phone based on a friend’s recommendation. I purchased an individual data package priced at $12.50, paying $13 USD with my İş Bankası credit card. However, no matter how many times I tried, the service ne...
Comments