Refund Requested for a Non-Working eSIM.io Card and Poor Customer Service

I purchased a SIM card from eSIM.io after it was advertised as a solution that could provide eSIM functionality for phones that do not natively support eSIM. I carefully followed the installation instructions and repeatedly attempted to activate the product on a compatible phone, but I was unable to get it to work. Despite multiple attempts, the product never became operational, and the advertised functionality could not be achieved.

When I contacted customer support for assistance, my experience became even more disappointing. Instead of receiving technical support, I was treated in an unprofessional and disrespectful manner. The customer service representative made insulting remarks, essentially telling me, "Complain wherever you want. Everyone else is satisfied—you are the one who is incapable." Rather than helping me resolve the issue, the representative dismissed my concerns and refused to provide meaningful assistance.

I have been left with a product that does not function as advertised and a highly unpleasant customer service experience. I respectfully request a full refund for the unusable product. In addition, I ask that the company investigate the conduct of the customer service representative involved, take any appropriate disciplinary action, and implement measures to ensure that other customers are treated professionally and respectfully in the future.