I downloaded the eSIM IO app to my phone and signed in. I saw both pay-as-you-go and package options, and I purchased the one that seemed most suitable for me. However, when I tried to activate it, I discovered that the package was not compatible with my phone.
Because of this, I want a refund for the internet package I purchased. I have been trying to resolve the issue since this morning, sending messages to customer support, but I have received no response at all. The lack of communication from customer service has left me very dissatisfied.
At this point, I have lost ₺2,000 for a service I cannot even use. I expect eSIM IO to provide a full refund immediately and to improve their customer support so others don’t face the same problem.
I purchased an eSIM io package to use during my trip to Greece. Although my device fully supports eSIM technology, I was unable to activate or install it. I immediately contacted customer support, but I never received any reply or assistance. Now that I am back in Turkey, I tried again to install a...
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after com...
On June 28, before my international trip, I downloaded the eSIM io app and paid around ₺700–₺800 (depending on exchange rates) for a package. I checked compatibility beforehand and confirmed that my phone supported the app. Despite this, I was unable to use the service at all. I also witnessed a fr...
I purchased an eSIM package from eSIM io using my credit card before traveling abroad. Even though my phone is fully compatible with the application, I was never able to activate or use the eSIM service. After experiencing this issue, I searched online for a contact number or customer support chann...
About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, the activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but ...
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