I purchased an eSIM package from eSIM io using my credit card before traveling abroad. Even though my phone is fully compatible with the application, I was never able to activate or use the eSIM service.
After experiencing this issue, I searched online for a contact number or customer support channel, but I could not find any reliable way to reach the company. This left me with no way to resolve the problem or request help.
I feel frustrated and misled because I paid for a service that I was unable to use at all. Since the eSIM never worked, I should not be required to pay for it. However, without any access to customer support, I am left without a solution or a refund process.
I am officially requesting a full refund for the unused eSIM and expect clear customer support contact details to be provided so that other users are not left in the same situation. Companies offering international mobile connectivity must ensure both functional service and accessible support when problems arise.
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after com...
I purchased an eSIM io package to use during my trip to Greece. Although my device fully supports eSIM technology, I was unable to activate or install it. I immediately contacted customer support, but I never received any reply or assistance. Now that I am back in Turkey, I tried again to install a...
About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, the activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but ...
I downloaded the eSIM IO app to my phone and signed in. I saw both pay-as-you-go and package options, and I purchased the one that seemed most suitable for me. However, when I tried to activate it, I discovered that the package was not compatible with my phone. Because of this, I want a refund for ...
On June 28, before my international trip, I downloaded the eSIM io app and paid around ₺700–₺800 (depending on exchange rates) for a package. I checked compatibility beforehand and confirmed that my phone supported the app. Despite this, I was unable to use the service at all. I also witnessed a fr...
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