eSIM.io eSIM Did Not Support Voice Calls During My Trip to Italy

Alpay
eSIM io

On June 29, 2026, I purchased an eSIM from eSIM.io for my trip to Italy, paying €28 for the service. However, throughout my stay in Italy, I was unable to use the eSIM for voice calls. The only functionality that worked to a limited extent was messaging through WhatsApp, while regular phone calls could not be made at all.

After experiencing this issue, I tried to contact eSIM.io for assistance. Unfortunately, I was unable to find a working support channel or reach anyone to report the problem and receive technical help.

Because I was unable to fully use the service I paid for, I respectfully request a reasonable partial refund to compensate for the portion of the service that did not function as promised, particularly the inability to make voice calls.

I paid for a service that did not perform as advertised, and I ask that my complaint be reviewed promptly, that my inconvenience be acknowledged, and that an appropriate partial refund be issued.

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