I received a notification about suspicious activity on my Epic Games account. What should I do?

I experienced a serious level loss on my Rocket League account, which I play through Epic Games. I was at Level 93, but after exiting the game and logging back in, I saw that my account level had dropped to Level 1. This happened today at around 8:15 PM. I have not made any in-game purchases on thi...

On December 7, 2025, at 1:16 PM and 1:21 PM, two separate transactions of $11 + $11, totaling $22, were made through Epic Games/Fortnite using my card without my permission or consent. These transactions were carried out by people I do not know. The Fortnite account involved does not belong to me, a...

My Epic Games PC account was taken over without my knowledge or permission on November 19, 2025, while I was serving in the military. The email address and password registered to my account were changed, and as a result, I am completely unable to access my account. I only became aware of this situat...

Today, the email address linked to my Epic Games account (username: Nippymilk) was changed without my permission by someone from another country. Although I can still log into my account via Gmail, I’m seriously concerned about my account’s security because the registered email address has been alte...

About six days ago, the email address linked to my Epic Games account was changed without my permission or knowledge, and since then, I’ve been unable to access my account. I still have all the relevant information from before the breach — including my previous passwords, billing details, and card i...

On July 1, 2025, my Epic Games account (username: selamettinsucuk) was hacked, and my email address was changed without my permission. My account contained paid games and digital content, and after noticing the breach, I realized that my personal information may also be at risk. I immediately conta...

On September 6, 2025, an unauthorized purchase attempt for ₺7,986 was made using my VakıfBank card ending in 5636 at a merchant listed as EPİC*EPİC Games Store. The transaction did not go through because my account balance was insufficient. However, last month, the same company successfully charged ...

I purchased games and invested my money on Epic Games on digital content. Unfortunately, about one year ago, my Epic Games account was stolen. Since then, I have been unable to access my own account and the games I paid for. I contacted Epic Games support numerous times, but I have yet to receive a...

My Epic Games account was recently hacked. The individuals who stole my account also managed to change the associated email address, making it impossible for me to recover my account through any standard means. I have attempted to contact Epic Games support regarding this critical issue, but I have ...

Hello, I am experiencing a critical issue with my Epic Games account and urgently request your support. For some time now, I have been unable to log in. Despite repeatedly entering my correct username and password, the system continuously redirects me back to the login screen. I've also tried the "f...

My Epic Games account (username: f2fxnapolyon) was hacked about 5 weeks ago. The email address was changed to an unfamiliar rambler.ru address. Although I can still access my account, I am currently unable to change the email or secure the account because the verification codes are now being sent to...

I have been using my Epic Games account for years, but recently, it was hacked. It seems like the email address linked to my account was changed, because when I try to log in, it says "No account found with this email." However, I still have full access to my email, so I know this wasn’t my doing. ...

My Epic Games account was hacked, and my Google connection was changed without my knowledge. Now, I can’t access my account because my email is no longer recognized. I immediately tried to recover my account, but the process is useless—there’s no real solution. I submitted a support ticket, but no o...

Dear Epic Games Support Team, I am reaching out to address a serious issue with my account. Despite adhering to all rules and using my account responsibly, I recently discovered that it has been banned without any valid reason. This has left me frustrated and confused. I request a thorough review o...

My Ubisoft account was hacked, and since it was linked to my Epic Games account, both are now inaccessible. I discovered the issue hours after it happened, around 5 AM, and immediately requested a password reset via email, but I have not received any response. I have spent a significant amount of m...

I have access to my Epic Games account, but it has been hacked. My original email ending in @gmail.com was replaced with one ending in @rambler.ru. I checked my Gmail account, and there were no suspicious login attempts. Clearly, my Epic Games account has been compromised. I have proof of ownership...

I am very dissatisfied with the inadequate account recovery process on Epic Games. My account was hacked, and despite providing proof of purchases, my card details, transaction codes, and other relevant evidence, the system still deems it insufficient. The process is flawed—there’s no way to submit...

I was taken aback when I logged into Epic Games and found that my account had been unexpectedly suspended. This account boasts an impressive 500 hours of gameplay in GTA 5 and a staggering 5000 hours in Fortnite. I have always played fair and followed the rules, so I'm at a loss as to why this situa...

On November 16, 2024, the e-mail address and password of my Epic Games account were changed by someone I do not know. I do not share my account password and e-mail with anyone. The same problem occurred with my Ea and Rockstar Games accounts. They fixed it in one day. When I wrote to the company reg...

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I submitted a support request to Epic Games regarding my hacked account, but I have been waiting for three days without any response. It is extremely frustrating that such a large company cannot provide timely support. I am stuck waiting by my phone, hoping for a resolution, but there has been no co...

My Epic Games account was stolen two months ago, and even my email address was changed by the hacker. Although the thief forgot to unlink the Steam profile, I still can’t access my account because the login process requires a 6-digit code. I’ve emailed Epic Games support nearly 50 times, but their r...

My Epic Games account got hacked, and the individual who accessed it altered all my account information. I contacted Epic Games Support, expecting a prompt reply, but I still haven't received any response from them. It’s been several days, and I feel utterly lost without any updates or direction on ...

I recently downloaded GTA 5 on my Epic Games account for the first time, but to my surprise, I found that the game was already linked to a different Rockstar account without my consent. Reviewing the End User License Agreement (EULA) history, I noticed agreements in Russian, which I never approved. ...

My son's Fortnite account, protected with two-factor authentication, has been hacked for the second time in just five months. We opened a support case (ARSNYQTPQ7MAP3N84F3W) yesterday and provided screenshots showing a '.ru' email associated with the hack. Everything he’s bought since 2021 is gone f...