1

Epic Games Support Not Responding After Account Was Hijacked

Kaan
Epic Games
December 1, 2025 1:39 AM25

My Epic Games PC account was taken over without my knowledge or permission on November 19, 2025, while I was serving in the military. The email address and password registered to my account were changed, and as a result, I am completely unable to access my account. I only became aware of this situation on November 26, 2025, and I have not been able to log in since then.

I have spent a total of approximately $936 on this account over time, and it has significant financial and personal value to me. I submitted a written request to Epic Games Support, but I have not received any response.

I know my original email address, and I am ready to complete any required identity verification or security checks. I request that Epic Games review my case, perform the necessary investigations, and fully restore my Epic Games PC account to me.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I can’t log in to my Epic Games account. How can I restore access?

38 Complaint

I received a notification about suspicious activity on my Epic Games account. What should I do?

42 Complaint

Similar Complaints

My Epic Games Account Hacked and Email Changed

Mehmet
Epic Games
October 2, 2024 4:10 PM60

My Epic Games account has been hacked, and my email information was changed without my consent. I am now completely unab...