I demanded a refund for a canceled flight from eDreams yet it's taking forever, how can I speed up the refund process?

I booked two British Airways and easyJet flights through eDreams.com from Israel, for a total amount of 1,041.72 USD, under eDreams booking ID 24459610059. The first flight is British Airways flight BA403 from Tel Aviv to London Heathrow on 5 September 2026, with airline booking reference YWRIES. Th...

I am writing to follow up on my pending refund request for a Flydubai flight booked via eDreams. I requested a refund from eDreams on 27 March, and since then I have been trying to receive the amount without any response. Flydubai has confirmed that they refunded the full ticket amount, and afterwar...

I purchased a ticket through eDreams for a Pegasus Airlines flight from Gaziantep to Doha on February 15, 2026, for $176. Even though the ticket was issued in my name, I later learned that the agency entered another person’s contact information into the reservation, which caused the airline to cance...

I purchased a flight ticket through eDreams for a trip from Dakar (DSS) to Shanghai (PVG) scheduled for 11 March, paid via PayPal in the amount of XOF 589,575. The booking was made on 10 February and I cancelled the ticket the same day, yet I am still waiting for my refund. Despite the cancellation ...

I rented a car through the eDreams agency from the Sixt Gaziantep Airport office. When I went to pick up the vehicle, Sixt refused to deliver the car to me, stating that my Findeks credit score was too low. As a result, I requested to cancel the rental and had to rent a vehicle from another agency n...

I am writing to raise a complaint about a refund problem regarding my eDreams Prime booking for a Kenya Airways flight. My flight ticket was suspended by Kenya Airways on 29 December 2025, and despite this, I have not received the refund that I am entitled to. The ticket had been purchased on 26 Dec...

I am still waiting for a response from eDreams. Turkish Airlines has also not replied to me. An amount of €99.99 was withdrawn from my bank account, and I requested a refund for this charge. Please inform them that the money needs to be refunded as soon as possible. I canceled my Prime membership a ...

On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reserv...

On October 18, 2025, I made a daily car rental reservation through the eDreams app at the Sixt branch located at Mardin Airport (Reservation No: 97267*45). However, when I arrived to pick up the vehicle, I was told that a flight ticket was mandatory and therefore the car could not be handed over to ...

On October 2, 2025, I purchased a Pegasus Airlines ticket for the Gaziantep–Rotterdam flight through eDreams (booking number: 1BFE5Q). The day after the purchase, Pegasus canceled my flight and informed me that I needed to contact eDreams for further assistance. I then reached out to eDreams custom...

On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...

On September 25, 2025, my return flight ticket with Frontier Airlines, purchased through the eDreams website, was canceled. I received an email confirming the cancellation on the same day and immediately contacted eDreams through the app’s virtual assistant. I was told that the refund would be proce...

I booked a ticket flight with eDreams agency, and the plane was with Ryanair on 28th November and the return flight is on 1st December. The problem is that the company sent me a email that my return flight has been cancelled. I need a re-routing flight!

Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A**      Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased ...

On June 15, 2025, I purchased a Royal Jordanian ticket for the Aleppo–Istanbul route through eDreams, reservation number YM5JN6, for 7501,61 rl. The flight was canceled, forcing me to purchase another ticket on the same day. I immediately submitted a refund request. Since then, 55 days have passed ...

An unauthorized payment of R195 was made by eDreams. I tried deleting my account, but it does not allow me to do so. I cannot find a direct contact number to call in order to get the refund and cancel the transaction. I also want my bank card removed from the account, but the system is not allowing ...

On July 26, 2025, I booked a Batik Air flight from Denpasar to Kuala Lumpur (PNR: YOBMZ, Booking Ref: 23667882742) for August 21 through eDreams, paying ₺4,240.45 for the flight and ₺1,146.44 for the “Super Flex” full refund guarantee, totaling ₺5,842.48. I chose the Super Flex option specifically b...

Hi Xolvie team, Wizz Air cancelled my TLV ↔ LCA flights (12 & 17 Aug 2025), booked via eDreams - PNR WH1WRF, booking 20327808830. Despite 7 weeks of e‑mails, chat, calls and more, eDreams has not filed the cash refund required by EU 261/2004 and is ignoring follow‑ups. I need your help to:1. Make ...

On the night of July 17, 2025, I completed a flight booking on eDreams.com for a Sky Express round trip from Istanbul to Athens (departing July 2, returning July 5). I entered all my personal information and finalized the payment. My VakıfBank credit card was charged $97.33 (₺3,891.45) successfully....

On the night of July 17, 2025, I used eDreams.com to purchase a round-trip flight with Sky Express from Istanbul to Athens. The travel dates were July 2 for departure and July 5 for return. I entered all necessary information, completed the booking process, and the payment of $97.33 (₺3,891.45) was ...

On December 14, 2024, I purchased two flight tickets from Istanbul to Hong Kong through eDreams TR, operated by China Southern Airlines. Unfortunately, before the flight date, the airline canceled our tickets without any explanation. I immediately contacted eDreams to request a refund. They promised...

On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...

On April 30, 2025, I received a confirmation for my flight booking through eDreams Prime (Reservation Reference: 22542981433). Unfortunately, my flight was canceled due to a strike in Brussels, as reported in the press (link to article). Since then, I’ve been trying to get a refund for the canceled ...

On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...