I demanded a refund for a canceled flight from eDreams yet it's taking forever, how can I speed up the refund process?

I purchased a flight ticket through eDreams for a trip from Dakar (DSS) to Shanghai (PVG) scheduled for 11 March, paid via PayPal in the amount of XOF 589,575. The booking was made on 10 February and I cancelled the ticket the same day, yet I am still waiting for my refund. Despite the cancellation ...

I rented a car through the eDreams agency from the Sixt Gaziantep Airport office. When I went to pick up the vehicle, Sixt refused to deliver the car to me, stating that my Findeks credit score was too low. As a result, I requested to cancel the rental and had to rent a vehicle from another agency n...

I am writing to raise a complaint about a refund problem regarding my eDreams Prime booking for a Kenya Airways flight. My flight ticket was suspended by Kenya Airways on 29 December 2025, and despite this, I have not received the refund that I am entitled to. The ticket had been purchased on 26 Dec...

I am still waiting for a response from eDreams. Turkish Airlines has also not replied to me. An amount of €99.99 was withdrawn from my bank account, and I requested a refund for this charge. Please inform them that the money needs to be refunded as soon as possible. I canceled my Prime membership a ...

On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reserv...

On October 18, 2025, I made a daily car rental reservation through the eDreams app at the Sixt branch located at Mardin Airport (Reservation No: 97267*45). However, when I arrived to pick up the vehicle, I was told that a flight ticket was mandatory and therefore the car could not be handed over to ...

On October 2, 2025, I purchased a Pegasus Airlines ticket for the Gaziantep–Rotterdam flight through eDreams (booking number: 1BFE5Q). The day after the purchase, Pegasus canceled my flight and informed me that I needed to contact eDreams for further assistance. I then reached out to eDreams custom...

On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...

On September 25, 2025, my return flight ticket with Frontier Airlines, purchased through the eDreams website, was canceled. I received an email confirming the cancellation on the same day and immediately contacted eDreams through the app’s virtual assistant. I was told that the refund would be proce...

I booked a ticket flight with eDreams agency, and the plane was with Ryanair on 28th November and the return flight is on 1st December. The problem is that the company sent me a email that my return flight has been cancelled. I need a re-routing flight!

Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A**      Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased ...

On June 15, 2025, I purchased a Royal Jordanian ticket for the Aleppo–Istanbul route through eDreams, reservation number YM5JN6, for 7501,61 rl. The flight was canceled, forcing me to purchase another ticket on the same day. I immediately submitted a refund request. Since then, 55 days have passed ...

An unauthorized payment of R195 was made by eDreams. I tried deleting my account, but it does not allow me to do so. I cannot find a direct contact number to call in order to get the refund and cancel the transaction. I also want my bank card removed from the account, but the system is not allowing ...

On July 26, 2025, I booked a Batik Air flight from Denpasar to Kuala Lumpur (PNR: YOBMZ, Booking Ref: 23667882742) for August 21 through eDreams, paying ₺4,240.45 for the flight and ₺1,146.44 for the “Super Flex” full refund guarantee, totaling ₺5,842.48. I chose the Super Flex option specifically b...

Hi Xolvie team, Wizz Air cancelled my TLV ↔ LCA flights (12 & 17 Aug 2025), booked via eDreams - PNR WH1WRF, booking 20327808830. Despite 7 weeks of e‑mails, chat, calls and more, eDreams has not filed the cash refund required by EU 261/2004 and is ignoring follow‑ups. I need your help to:1. Make ...

On the night of July 17, 2025, I completed a flight booking on eDreams.com for a Sky Express round trip from Istanbul to Athens (departing July 2, returning July 5). I entered all my personal information and finalized the payment. My VakıfBank credit card was charged $97.33 (₺3,891.45) successfully....

On the night of July 17, 2025, I used eDreams.com to purchase a round-trip flight with Sky Express from Istanbul to Athens. The travel dates were July 2 for departure and July 5 for return. I entered all necessary information, completed the booking process, and the payment of $97.33 (₺3,891.45) was ...

On December 14, 2024, I purchased two flight tickets from Istanbul to Hong Kong through eDreams TR, operated by China Southern Airlines. Unfortunately, before the flight date, the airline canceled our tickets without any explanation. I immediately contacted eDreams to request a refund. They promised...

On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...

On April 30, 2025, I received a confirmation for my flight booking through eDreams Prime (Reservation Reference: 22542981433). Unfortunately, my flight was canceled due to a strike in Brussels, as reported in the press (link to article). Since then, I’ve been trying to get a refund for the canceled ...

On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...

I purchased a flight ticket from Rome to Izmir through Edreams two months ago. I later canceled the booking on April 26. Today is May 20, and I’m still waiting for my refund. Nearly a full month has passed, and I have received nothing. Processing a refund should not be this difficult—especially whe...

I booked a rental car through eDreams after being redirected from Skyscanner, trusting the process would be smooth. However, when I arrived to pick up the vehicle, I was informed that my Findeks credit score was too low to proceed with the rental. This was never made clear during the booking process...

I canceled a reservation on eDreams on January 17, 2024, and was told my refund would be processed. However, despite months of waiting, the money has still not been returned to my account. Every time I contact customer service, they tell me to "wait a little longer," but it's now March 3, 2025, and ...