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eDreams PayPal Payment Refund Delayed

Maxime
eDreams
February 19 2:21 PM435

I purchased a flight ticket through eDreams for a trip from Dakar (DSS) to Shanghai (PVG) scheduled for 11 March, paid via PayPal in the amount of XOF 589,575. The booking was made on 10 February and I cancelled the ticket the same day, yet I am still waiting for my refund. Despite the cancellation being immediate, the refund has been significantly delayed, and I need this money to book another flight with the same airline but on a different date and route. So far, I have only received automated messages from a virtual assistant and have not received any clear information or solution regarding when my refund will be processed. I kindly request that my full refund of XOF 589,575 be processed without any further delay and returned to my PayPal account as soon as possible so that I can make the new booking I need.

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