I purchased a flight ticket through eDreams for a trip from Dakar (DSS) to Shanghai (PVG) scheduled for 11 March, paid via PayPal in the amount of XOF 589,575. The booking was made on 10 February and I cancelled the ticket the same day, yet I am still waiting for my refund. Despite the cancellation being immediate, the refund has been significantly delayed, and I need this money to book another flight with the same airline but on a different date and route. So far, I have only received automated messages from a virtual assistant and have not received any clear information or solution regarding when my refund will be processed. I kindly request that my full refund of XOF 589,575 be processed without any further delay and returned to my PayPal account as soon as possible so that I can make the new booking I need.
On 18 December, I purchased Vietnam Airlines flight tickets through eDreams for a trip from Singapore to Ho Chi Minh City on 10 February 2026. The tot...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
On September 25, 2025, my return flight ticket with Frontier Airlines, purchased through the eDreams website, was canceled. I received an email confirming the cancellation on the same day and immediately contacted eDreams through the app’s virtual assistant. I was told that the refund would be proce...
Hello, I had to cancel my return tickets from Istanbul on the 22nd, and Pegasus was supposed to refund me €112. Since I purchased the tickets through eDreams, the refund was supposed to go to your account first and then be transferred to my account. I was told this would take 3 to 5 business days, b...
My March 10, 2025, flight from Cologne to London was canceled, yet I have not received a refund. I contacted the airline, and they informed me that since the ticket was purchased through eDreams, the refund must be processed by eDreams directly. However, despite my repeated attempts to reach eDreams...
Comments