On 18 December, I purchased Vietnam Airlines flight tickets through eDreams for a trip from Singapore to Ho Chi Minh City on 10 February 2026. The total amount I paid was 944 SGD. I received the booking confirmation, but the next day the reservation was cancelled by eDreams and no valid tickets were issued for my journey. Despite this cancellation being initiated by eDreams, I have not been able to obtain my refund. I have tried to contact eDreams customer service, but I have found them impossible to reach and have not received any clear information or assistance regarding my cancelled booking or my money. Since the flight was cancelled by eDreams and I never received usable tickets, I am requesting a full refund of 944 SGD to be returned to my original method of payment as soon as possible.
On December 14, 2024, I purchased two flight tickets from Istanbul to Hong Kong through eDreams TR, operated by China Southern Airlines. Unfortunately, before the flight date, the airline canceled our tickets without any explanation. I immediately contacted eDreams to request a refund. They promised...
Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A** Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased ...
My March 10, 2025, flight from Cologne to London was canceled, yet I have not received a refund. I contacted the airline, and they informed me that since the ticket was purchased through eDreams, the refund must be processed by eDreams directly. However, despite my repeated attempts to reach eDreams...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
On September 25, 2025, my return flight ticket with Frontier Airlines, purchased through the eDreams website, was canceled. I received an email confirming the cancellation on the same day and immediately contacted eDreams through the app’s virtual assistant. I was told that the refund would be proce...
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