Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A** Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased a multi-city ticket from Tirana to Bangkok on your website, the booking was supposed to include both flights: Flight 1: Tirana → Frankfurt (confirmed) Flight 2: Frankfurt → Bangkok (failed/not confirmed) Unfortunately, only Flight 1 was confirmed while Flight 2 failed. Since this does not fulfill the itinerary I booked and paid for, I had no option but to cancel the trip. I kindly request that you take immediate action to process my cancellation and issue a refund to my original payment method. Please confirm the cancellation and refund timeline as soon as possible. Wizz air electronic invoice : DWAM- 36517290 confirmation code: WWUY4N Payment Card Number BKT Bank Account Number 53** 97** 032 0068 Yuksel C*** Expired Date 12/28 Refundable Amount €396 payment Traveller Detail: Su M*** A*** MG626675 Date of expiry 13 Oct 2027
Dear eDreams Customer Support, I recently booked a flight on January 29, 2025, at 11:15 AM from Auckland to Dunedin through eDreams. The total amount displayed and confirmed in my email receipt was $370.38 NZD, which I paid in full using my BNZ debit card. However, upon reviewing my bank statement, ...
Hi Xolvie team, Wizz Air cancelled my TLV ↔ LCA flights (12 & 17 Aug 2025), booked via eDreams - PNR WH1WRF, booking 20327808830. Despite 7 weeks of e‑mails, chat, calls and more, eDreams has not filed the cash refund required by EU 261/2004 and is ignoring follow‑ups. I need your help to:1. Make ...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
Dear eDreams Customer Service, I was charged for an eDreams Prime subscription without my consent. I never authorized this service, nor did I agree to any recurring payments. I demand the immediate cancellation of this subscription and the full refund of the amount charged. If the refund is not proc...
I tried to purchase a ticket for my Izmir to Stuttgart flight on 26.07.2024 from the eDreams company through the Skyscanner app. After filling in my details correctly, I made a payment of ₺2,980 via credit card. Despite receiving a confirmation stating "Your reservation is confirmed," my ticket was ...
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