eDreams Refuses $217 Rental Refund After Green Motion Denies Pickup
I made a car rental reservation through eDreams for July 28 to August 3 for a total of $217. When I went to pick up the vehicle at the Green Motion office in Bursa Parkora, staff verbally informed me that they would not release the car, citing my credit score.
The transaction was canceled without any contract being signed or vehicle provided, yet eDreams stated they would not refund the booking fee. Green Motion dodged responsibility, telling me I had to contact eDreams regarding the refund. As a result, I was unable to use the car and my money was never returned.
Since it was not clearly disclosed upfront that the vehicle could be denied based on a credit check, and because zero services were actually rendered, I demand a full refund of the $217 paid as soon as possible.
