I purchased my Dyson V10 cordless vacuum about 10 months ago from Dyson Turkey’s authorized seller on Trendyol. During the time I used the product, I constantly experienced a stuck trigger issue, and the sponge inside the vacuum head became deformed very quickly. Because of these problems, I sent the product to service under warranty about three weeks ago (Customer No: 40044214, Tracking No: 140503397).
When the device was returned, I was told it had been repaired. However, I immediately noticed cracks on the main body of the vacuum. I had to send it back to the service center again on the same day. It’s extremely disappointing that a product I paid a premium price for has developed so many issues within just 10 months — and even sustained new damage during the service process.
I called Dyson customer service to report what happened, but I was only told that the product had been repaired. My request for a replacement was denied. Since the main body of my device is now cracked, I’m requesting a full replacement to resolve my grievance and restore my trust in the brand.
I purchased a Dyson V10 vacuum cleaner from Ankara Panora Mall in March 2023. Unfortunately, within just two months of use, I encountered a recurring issue with the trigger mechanism. I promptly sent the product in for service, and it was replaced with a new unit. However, my frustration grew when t...
I purchased the Dyson V8 vacuum about a year ago through Trendyol from Dyson Turkey’s official seller. Even though I’ve never used the product on max mode, I’ve been experiencing a noticeable drop in suction power for about the past three months — and the issue happens every single time I use it. I...
I am a Dyson V10 vacuum user. About a month after I received the product, it broke down. When I pressed the power button, only the indicator lights came on, but the vacuum wouldn’t run — or it would start and then suddenly stop. When I called Dyson’s customer service, I was directed to technical sup...
I purchased a Dyson V8 vacuum cleaner about two years ago from Turkcell Pasaj, trusting the superior performance claims made in the brand’s ads and at its sales points. I paid ₺10,000, expecting high performance, but the product has failed to meet even the most basic expectations and has caused cons...
I purchased a Dyson Big Ball Allergy 2 vacuum cleaner through Trendyol, and within just a short period of use, I encountered serious durability issues with its parts. A few months ago, the cleaning head broke, forcing me to buy a replacement part for 3.500₺. Now, the pipe has also broken, leaving th...
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