About a month ago, I purchased a Dyson Airwrap from Teknosa in Istanbul. Shortly after, the red light on the main body started flashing, so I had to send the product in for service. Dyson replaced it with a new device. However, just five days after receiving the replacement, I noticed that the conical barrel attachment stopped wrapping my hair. All the other attachments work perfectly fine — only the conical one isn’t functioning properly. The issue occurs every single time I try to use it.
When I test the device with other attachments, it works flawlessly. I’ve removed and reattached the conical barrel several times, but nothing changes. There are no warning lights or error messages — the conical attachment simply won’t wrap my hair at all.
Experiencing two separate malfunctions within such a short time has been incredibly disappointing. I never expected to face so many problems from a brand like Dyson. Paying ₺24,000 for a product that breaks down this quickly is simply unacceptable. I request that my issue be resolved quickly and smoothly. My product is still under warranty, and the current device was sent to me directly by Dyson. My customer number is dhs40059383.
On March 24, I submitted a service request for my Dyson Airwrap (ID provided), due to power issues I believed were related to insufficient voltage. After waiting days, my product finally arrived back from service yesterday. However, what I received was completely unacceptable. The service note claim...
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Three days ago, I bought a Dyson Airwrap hair styler from Teknosa. I tried it the same day it arrived, and when I tried to dry my hair for the second time today, it stopped working after 2 minutes and turned on the red light. When I investigated it, it stated that the filter needed to be cleaned (ho...
Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls...
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