I purchased my Dyson Gen5 Detect vacuum cleaner from the Korupark branch in 2023. After the original cleaning head broke, I’ve been unable to obtain a replacement for nearly a month. Although my product is still under warranty, customer service informed me that they don’t have the original head in stock and are unable to supply it.
Since the head broke, I’ve been experiencing inconvenience and can no longer use my vacuum efficiently. I am requesting that Dyson either provide the original head or issue a refund for the product. I kindly ask that this issue be resolved as soon as possible. I specifically want the original head in the Prussian Blue color, which I paid extra for. You cannot change the color of my product after sale — I expect to receive the same color I purchased.
I purchased a Dyson Gen5Detect Absolute (Prussian Blue/Copper) vacuum, and the carpet head attachment broke. I contacted Dyson support and filed a service request, and they assured me that they would send a new carpet head. However, they mentioned that the part was out of stock, so I needed to wait....
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
When I bought my Dyson V15 cordless vacuum from the store in September of 2023, I was confronted with a frustrating situation that I am currently experiencing. Due to the fact that the motor bar head is fractured, the vacuum becomes inoperable. The replacement order was canceled; the reason given wa...
Comments