I purchased my Dyson Airwrap hair styler from a Dyson store on September 27, 2025, and it started having problems within the first few weeks. When I turn the device on, a red light flashes on the filter section, and the unit doesn’t work at all. I sent it to the service center, where I was told the motor was defective and had been replaced. However, after receiving the product back, I experienced the exact same issue again.
When I contacted customer service once more, I was told to send it back to the service center again. But having the same recurring fault on a brand-new product is completely unacceptable and has caused me significant frustration. My product is still under a two-year warranty, and the document number is b012025001077170. Each time I try to use it, the same problem occurs, and I can’t operate the device at all.
For this reason, I’m requesting a brand-new replacement unit instead of another repair. I expect Dyson to provide a quick and permanent solution to this issue.
On 14/02/2025, I purchased a Dyson Airwrap hair styler from the Dyson store inside 41 AVM. For about six months, it worked without issue. However, just a week ago, the blow-dry smoothing brush attachment began peeling and flaking on its own. During styling, the peeling parts heated up, melted, and s...
Hello, I purchased a Dyson Airwrap hair styler in September 2020. Despite regularly cleaning and maintaining the filter, the device initially started overheating and shutting off after about half an hour of use. Recently, it has been shutting off within 5 minutes. When I called Dyson, I was directed...
I purchased the Dyson Airwrap on February 10, 2025, expecting the top-tier performance Dyson promises. Unfortunately, it has already started to lose power and no longer functions like it did when I first bought it. On May 2, I contacted Dyson customer service to explain that the device wasn’t perfor...
I purchased my Dyson Airwrap about a year ago from the Dyson store in Adana, and it is still under warranty. A few months ago, the device began shutting off on its own. The problem worsened over time, so in July, I sent it to the service center for repair. A week later, it was returned with a report...
On October 1, 2025, I purchased a brand-new Dyson Airstrait from the Dyson store. After opening the box, the product began giving constant reset errors before I could even use it twice. I sent it to the service center on October 7 and received confirmation that it arrived on October 10. Since then, ...
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