I purchased my Dyson V15 vacuum cleaner for around $350, believing it to be a high-quality and long-lasting product. However, the plastic trigger handle piece broke on its own — without any impact, drop, or misuse. The product’s warranty period is two years, and this issue occurred in the third year.
After the problem appeared, I contacted customer service, and they told me that only a paid replacement could be offered — no other solution was available. For the replacement part, they quoted a price of about $130, which I find extremely high.
For such an expensive product, having such an important part break so soon, and then being asked to pay a large amount for repair, is very disappointing. I chose this vacuum specifically for its durability, but this experience has seriously shaken my trust in the brand.
The product’s serial number is already registered in the system, and I use it in Bursa, Turkey. This is the first time I’ve encountered such an issue.
Although the warranty period has expired, I am requesting a free replacement of the broken part, as the failure occurred within a short time frame and was not caused by user error.
We have been experiencing an issue with the head attachment of our Dyson V15 vacuum for about five months, where the motor suddenly stops working on its own during operation. We purchased the product 2.5 years ago for approximately $354. When we contacted Dyson customer support about the issue, we ...
I have a Dyson Cyclone V10 upright vacuum cleaner. After the two-year warranty expired, its plastic trigger broke. For this reason, it does not work. I called the service of DYSON(+90 850 532 1144), it asked me to pay about €100 for its repair/replacement of its plastic trigger. Yes, it is a nice va...
I’ve been using the Dyson V15 vacuum cleaner, and to my disappointment, it broke after only 2.5 years. For a product in this high price range, I expected long-term durability and top-tier build quality. Instead, it feels like the materials are deliberately designed to last just beyond the 2-year war...
I purchased the Dyson V15 vacuum cleaner two years ago, spending what was almost equivalent to a full month’s salary at the time. Now, just three months after the warranty expired, the carpet cleaning head has completely stopped working, and Dyson refuses to provide a replacement. To make things wo...
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