On April 9, 2026, I checked in my medium-sized purple suitcase (EHS brand), made of high-quality polycarbonate, for my Pegasus Airlines flight PC1872 from Antalya to Ercan Airport in Cyprus. The suitcase was in solid condition and packed at a normal capacity when I handed it over. After the flight, when I went to collect my baggage, I was shocked to see that my suitcase was completely shattered, with multiple broken parts missing. It was cracked from end to end, and only the inner lining prevented my belongings from spilling out or being lost.
I immediately took the damaged suitcase to the baggage claims office, where a damage report was filed. Due to this incident, I was delayed for an important scientific congress where I was scheduled to present as a doctor, causing inconvenience to others who had to wait for me. Additionally, the congress was held in a remote area of Cyprus where I could not find a replacement suitcase. I was forced to wrap my completely broken luggage with packing tape just to continue my trip. As a medical professional and scientist, I should not have to deal with such avoidable issues.
Pegasus Airlines has only contacted me via email, requesting that I upload documents. I have already provided all necessary materials, including the report number, photos, purchase date, and proof of the suitcase’s value at the time of purchase. However, their document requests never seem to end. I even shared the exact brand details of my damaged suitcase. At the very least, I expect a replacement suitcase of the same brand or an equivalent model, preferably in the same color. Instead, I am being stalled with repeated emails while Pegasus avoids taking responsibility and makes the process unnecessarily difficult.
Comments