Dyson V15 Service Center Crowds Reveal a Common Trigger Defect

We purchased two Dyson V15 Detect Absolute vacuums in April 2023. However, we decided to wait until we moved into our new home before using them. In December 2023, we opened one of the boxes, registered it on dyson.com.tr, and started using it.

As often happens with Dyson cordless vacuums, the one we registered and started using began experiencing trigger malfunctions in September 2025. At first, we didn’t understand what was going on, but after checking Dyson’s official website and several online forums, we discovered that this issue is actually a well-known chronic problem with Dyson cordless vacuums.

On October 29, we went to the Dyson Service Center at Kentpark to have it checked. There were at least 30 people waiting in line with the same issue. When it was our turn, the service representative didn’t even ask what the problem was (everyone there had the same issue). They immediately said that the product would be replaced, though the new one might be in a different color, which we accepted.

However, while entering the product details, they noticed that the warranty had expired based on the invoice date, and told us that the replacement would be paid. We handed in the vacuum at 2:44 p.m., and by 3:32 p.m. — less than an hour later — they called to say that the main body (which everyone knows is the faulty part) needed to be replaced, and that we had to pay a service fee of about $130. They also said that if we didn’t pay within 48 hours, they would ship the product back to the address on the invoice.

When they opened the storage area to place our vacuum, we could see dozens of the same model stacked there — clearly waiting for the same repair. They literally didn’t have space for all the broken units.

A warranty on an electronic or home appliance shouldn’t start from the invoice date — it should begin either when it’s installed by a service technician (for large appliances) or when it’s first registered and activated (for smaller ones). In this case, the issue is not user error, but a design or manufacturing fault that Dyson is already aware of.

The fact that the service staff immediately said the product would be replaced before even examining it, that dozens of customers were there with the same failure, and that we received a “diagnosis” within less than an hour, all prove that this is a systemic Dyson issue. Those who reported it during the warranty period get a free replacement, while everyone else is simply charged for the same defect.

I paid $330–$340 for this device, and now they are trying to charge almost 40% of that price again for a replacement part — even though the failure is clearly not caused by the user.