I’ve been using my Dyson Gen5 Detect vacuum cleaner on the same floor type for about a year without any problems. However, for the past month, the device has been stopping on its own every five minutes for no apparent reason. I’ve tried multiple times to start a video call to show the issue, but it’s impossible to capture the exact moment when the vacuum stops. When I try to file a service request, it’s not processed, and I’m asked to make another video call instead. This cycle keeps repeating, and my problem remains unresolved.
My device is still under warranty, and the serial number is Z5seusfb5075a. There are no error codes or warning messages displayed on the vacuum. Despite contacting Dyson customer service several times, no effective solution has been provided.
I am requesting that Dyson identify the cause of the malfunction, have the device examined by the service team, and carry out the necessary repair as soon as possible.
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