I purchased my Dyson Gen5 vacuum from Hepsiburada in November 2023, and it has been defective since the day I bought it. When I first received the device, I experienced problems with the cyclones. Afterwards, the main attachment was replaced three times, yet the vacuum still fails to operate properly. During a video call with customer service, I was only offered temporary fixes instead of a real solution.
Additionally, I was asked to pay for another part replacement, even though I am legally entitled to a free repair or replacement under warranty.
Since November 2023, I have been facing ongoing issues and serious inconvenience. I am requesting that my defective vacuum be replaced with a different model, not another Gen5, as this model has caused me repeated problems. I expect my issue to be resolved under warranty, in a permanent and free-of-charge manner.
On June 6, 2025, I purchased a Dyson Gen5 vacuum directly from Dyson’s official website. During the first use, the under-sofa cleaning attachment broke. Then, after using the device for the second time, I began to experience a constant filter error—it used to run for a long time at first, but now it...
Ten months ago, I purchased the Dyson Gen5 model, and I've had constant problems with its suction power and a bad odor coming from the filter. I sent the device to service, and they claimed to have fixed the suction and replaced the HPA filter due to the smell. However, when I received the product, ...
Hello, I purchased the Dyson Gen 5 cordless vacuum on October 28, 2023. The LED screen failed after 10 days, and because the carpet attachment was making too much noise, I called on November 8, 2023. The vacuum was picked up from my house on November 10, 2023. It was delivered to the service center ...
On December 18, 2023, I purchased a Dyson V12 vacuum cleaner through Hepsiburada with full upfront payment. For the past two months, the device has been malfunctioning. After vacuuming just 2–3 rooms, it repeatedly shows a “clean filter” warning. Even after thoroughly cleaning the filter, the warnin...
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