I purchased the Dyson V15 Detect Absolute on January 25, 2023. Just two years later, on January 20, 2025, the motor stopped working. I immediately contacted Dyson customer service to report the issue. They suggested the problem might be with the filter and advised me to wash it and monitor the device for 7-10 days. However, they did not offer a proper diagnostic check via camera or any further assistance.
After following their instructions, the issue persisted, so I called again to report the problem under warranty. This time, I was told my warranty had expired, and the only solution was to pay ₺5,600 for a repair service. To make matters worse, the initial 10-minute call I made on January 20 does not even appear in their system. I demand a thorough review of my case, including call logs, as my warranty claim was dismissed due to incorrect guidance from Dyson support.
This feels like intentional neglect or poor customer service, leaving me without a working device just after my warranty expired. I request Dyson to honor their responsibility and provide a free repair or replacement as this issue started within the warranty period.
I purchased my Dyson V15 Detect Absolute (Product Code: 394451-01) from an authorized Dyson store on August 19, 2022. From the very first day, the battery has never been able to clean my 90 m² home on a single charge. I reported this issue multiple times, but Dyson provided no effective solution. N...
In April 2023, I purchased a Dyson V8 Absolute vacuum cleaner for ₺8,500 using my credit card. The device worked fine during the warranty period, but just after the warranty expired at the end of April 2025, the motor began to fail about six days ago. The vacuum is fully charged, and the lights tur...
In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunct...
This week, I purchased a Dyson V15 Detect Absolute vacuum cleaner for ₺23,000. To my disbelief, the motor, power button, and suction attachment all broke on the second day of use. A vacuum cleaner at this price point failing within two days is unacceptable. I contacted Dyson customer service and sp...
I purchased my Dyson V15 Detect Absolute vacuum cleaner on October 30, 2021, from the Bursa Korupark Media Markt store. While using the product, on November 26, 2025, the device suddenly stopped working and from that moment on, the battery would no longer charge. The device became completely unusabl...
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