Domino’s Undelivered Order Marked Delivered - Money Not Refunded

On 11.01.2026, I placed a pizza order via Yemeksepeti from Domino's Pizza Mesken branch. Although my order was never delivered, it appears as "delivered" in the system. The courier called me and said that his motorcycle had broken down. After about half an hour had passed and my order still had not arrived, I cancelled the order. However, although almost two weeks have passed, the amount of ₺285 that I paid by bank card has not been refunded to me. When I called the branch, they told me that Yemeksepeti customer service was handling the issue. Although I created a request through Yemeksepeti and made several attempts to get support, I did not receive any response and the problem has not been resolved. As a result, I have paid for an order that was never delivered. The Yemeksepeti order number for this transaction is 058546. I kindly request that the amount of ₺285 for this undelivered order be refunded to me as soon as possible, and that I be informed about the disruption and the process by both Yemeksepeti and Domino's Pizza Mesken branch.