Domino’s Order Not Delivered, Refund Refused And Staff Shouting Complaint

On 28.11.2025 at 19:18, I placed an online payment order of approximately ₺450 through the Domino’s mobile app. One hour after placing the order, I received a message saying “your order has been delivered,” even though nothing was delivered to me. I then called the branch repeatedly—at least 10 times—but as usual, no one answered the phone. After that, I called customer service to request a cancellation, but the representative also said they could not reach the branch and could only record my request. About 25 minutes later, the order finally arrived at my door, but my child, who had been crying while waiting for the pizza, had already fallen asleep, so I refused the order and asked for it to be returned. The courier took the product back and said, “They will cancel it when I return to the branch and contact you.” I continued calling afterward and eventually reached an employee from the branch named M****. While I was trying to explain the situation, he shouted at me for about 45 seconds, saying they were in a campaign period. As the customer, I was the one trying to calm him down, but he still said he could not process anything and that customer service would call me to request a cancellation, then hung up the phone. When I called customer service again, they said they only created a ticket, but I still have not received any concrete solution or follow-up. I have been ordering from the same Natoyolu branch for 8 years and have experienced similar issues at least five times. After this latest incident, I request a full refund of my payment and demand that appropriate action be taken regarding the employee named M**** at the Natoyolu branch.