Domino’s Canceled My Order Despite Showing a Pizza Promotion

On October 5, 2026, at 9:56 PM, I placed my first-ever order from the Ayrancılar Domino’s location. The app clearly displayed a “Buy 2, Get the 3rd Pizza Free” promotion, so I placed an order worth approximately $11 based on this offer. Some time after placing the order, I received a phone call from the store telling me that my order had been canceled and that they only deliver orders over $21. In other words, the promotion was clearly displayed in the app and the app continued accepting orders, but my order was later arbitrarily canceled, effectively requiring me to place an order above $21. When I contacted both customer service and the store again, they offered no solution other than telling me that the order would not be delivered and had been canceled. The promotion terms were not clearly explained, and no steps were taken to resolve the inconvenience caused to me. I am requesting that the necessary investigation be conducted so that I can receive my order under the price and terms shown in the promotion and so that customers are not unfairly affected by arbitrary order cancellations. I also request that I be informed of the outcome.