On January 19, I placed a pizza order from the Domino’s Aliağa (İzmir) branch through the Domino’s mobile app, and I paid online through the application.
Even though about one hour passed, my order was never delivered. Despite this, the application incorrectly showed my order status as “delivered.”
I called the branch multiple times, but no one answered the phone. When I contacted the customer complaint hotline, I was simply told to “wait” and was given no concrete solution.
My order number is C807AD, yet my order never arrived and the payment I made has not been refunded.
I request that the full amount I paid for this undelivered order be refunded, and I also expect additional compensation for the serious inconvenience caused by this situation.
On July 24, I placed an order worth ₺763.50 through the Domino’s Pizza app from the Giresun/Bulancak branch. The amount was charged to my account ending in 9303, but since my order was never created, no delivery was made. I did not receive any error message through the app, and the process appeared ...
On 11.01.2026, I placed a pizza order via Yemeksepeti from Domino's Pizza Mesken branch. Although my order was never delivered, it appears as "delivered" in the system. The courier called me and said that his motorcycle had broken down. After about half an hour had passed and my order still had not ...
I placed an order with Domino's Pizza, but despite waiting at my door for 1.5 hours, the pizza was never delivered. Adding to the frustration, the Yemeksepeti app showed a "delivered" status about 30 minutes before I even contacted customer service. When I tried to resolve the issue, the branch sta...
I just made an order using the Domino's app and got a notification saying my pizza has been delivered. Regrettably, the pizza never made its way to us! I waited for more than an hour, and since it was past 2:00 AM, reaching out to the Mecidiyeköy branch directly wasn't possible. Adding insult to inj...
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