Domino's Pizza Order Given To Wrong Customer And Staff Rudeness
I placed an online order from Domino’s Muğla Menteşe Emirbeyazıt branch today at 12:36 with tracking code DOBA43. However, my order was mistakenly given to another customer who had ordered directly from the branch, and I was kept waiting for about 25 minutes while my own order was still not prepared. When I contacted the branch about this situation, instead of trying to solve the problem, a red-haired female employee at the branch spoke to me by shouting and insulting me. Later, I reached Domino’s customer service and a record was created regarding my order and they apologized to me. However, the person who should apologize to me is not customer service, but the branch employee who insulted me and raised her voice at me, even though the mistake was on their side. Because of this mistake and the disrespectful attitude in the branch, my children are still at school and hungry, and this situation has directly affected us. I request that necessary action be taken regarding the red-haired female employee who insulted me at the Muğla Menteşe Emirbeyazıt branch and that she personally come to my address and apologize to me, since she is the one who caused this grievance. I also request that the brand ensure such a mistake and attitude do not happen again.
Dear Ms. Dilara, We are very sorry for the negative experience you had at our Muğla Menteşe Emirbeyazıt branch on 12.03.2026. The delivery of your order to another customer, the long waiting time, and the use of insulting language by our employee at the branch are absolutely unacceptable. The fact that your children also had to go to school hungry during this process has further increased the extent of the hardship you suffered. As you mentioned in your complaint, we will review the branch's camera recordings to clarify the incident and will contact those responsible. Once this investigation is completed, we will inform you as soon as possible. Additionally, we will take the necessary steps for the insulting employee to apologize to you directly. We will review our processes and make the necessary improvements to ensure this situation does not happen again. Thank you for your understanding and for sharing this matter with us. Sincerely, Customer Service Team
Two large pizzas were loaded onto my account—can I use it? No! My children went to school hungry! Teach your staff, according to their tone, to buy for your managers.
