On 01.01.2026 at 20:18, I placed an order from Domino’s Pizza via Yemeksepeti for delivery to the Anadolu Boulevard area in Etimesgut, Ankara. After waiting for about an hour with no delivery, I called the restaurant and was told that the order had been canceled because a courier could not come; however, my order was still shown as “preparing” in the Yemeksepeti app, and I was brushed off with the excuse that there was a system issue. When I checked the app again later, I saw that the order status had changed to “delivered,” even though nothing had been delivered to me. I then waited nearly an hour to reach live support, only to be told that they could not issue a refund for an order that was never delivered. Charging me for a meal that was neither delivered nor properly handled, while falsely marking it as delivered, is completely unacceptable and extremely distressing. I demand an immediate refund of the amount I paid for this undelivered order and a clear apology for this irresponsible handling of the situation.
I placed an order with Domino's Pizza, but despite waiting at my door for 1.5 hours, the pizza was never delivered. Adding to the frustration, the Yemeksepeti app showed a "delivered" status about 30 minutes before I even contacted customer service. When I tried to resolve the issue, the branch sta...
On 13 December 2025 at around 17:39, I placed an order from Domino’s via Yemeksepeti and paid online. The products were delivered extremely cold, the pizza was almost stone-hard and inedible, and the chicken pieces had a rubber-like texture. From this order, I could only eat one slice; the rest was ...
On July 24, I placed an order worth ₺763.50 through the Domino’s Pizza app from the Giresun/Bulancak branch. The amount was charged to my account ending in 9303, but since my order was never created, no delivery was made. I did not receive any error message through the app, and the process appeared ...
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