Dominos Order Late Cold Food And Long Wait Outside
On 12.03.2026 at 18:26, I placed an order from Domino’s Afyonkarahisar Selçuklu branch and paid ₺440 online by card. My order was delivered to me after more than 1 hour, and the courier kept me waiting outside on the street for about 25 minutes. When I finally received the order, the products were completely cold. After this experience, I called the Domino’s complaint line and was informed that they would get back to me. I find it unacceptable that the delivery was both very late and I was left waiting outside, and on top of that, the products arrived in such poor condition. I request a refund of the amount I paid for this order and expect the service quality at the Afyonkarahisar Selçuklu branch to be improved so that such a situation does not happen again.
Dear Ms. Buse, We sincerely apologize for the inconvenience you experienced due to the delay and confusion when placing your Iftar order from the Afyon Selçuklu Domino’s branch. The fact that your order was not in the basket, the lack of communication among couriers, and the contradictory information provided by the branch staff are clear indications that we failed to meet your expectations. We will examine this situation in detail and ensure that the service quality of the relevant branch is re-evaluated. We will conduct the necessary inspections and review the processes to prevent you from encountering a similar issue. We apologize again for the inconvenience you experienced and thank you for your understanding and patience. Sincerely, Customer Service Team
The person in charge was polite and solution-oriented.
