Domino's Pizza - No Delivery, No Support, No Resolution!
Today at around 11:30 I placed a delivery order from Domino’s Tercüman Sitesi branch, with order number 138ACE. Despite waiting for about an hour, my order was never delivered, and when I tried to reach the branch by phone twice, no one answered. Much later, when they finally answered the phone, I learned that the order had been cancelled by them, but this was never shown or informed to me until I called and followed up myself. After that, I managed to contact customer service, where I was informed that they could not do anything because the order had been cancelled by them. They directed me to the complaints department, which I called and waited on the line for about 30 minutes. When someone finally responded, they also told me they could not help. In addition to the wasted time and lack of service, my coupon was not restored, and I was even told that if I placed a new order, it might be cancelled again. I lost almost two hours, lost my coupon, did not receive my food, and still did not get any concrete solution or support, which is extremely frustrating. My expectation from Domino’s is that they sincerely apologize, immediately restore my coupon, and compensate for this experience by sending my order free of charge as a gesture of goodwill, as quickly as possible today.
Dear Mr. Rüçhan, We sincerely apologize for the significant inconvenience you have experienced due to the delay and the lack of communication during the cancellation process of your order. We understand that losing your coupon entitlement also shows that we have not met your expectations and that this has disappointed you. We will immediately contact the relevant departments to review all details regarding the order and the coupon. Your feedback during this process is of great importance for improving our service quality. Once our investigations are complete, we will contact you directly through Şikayetvar regarding the matter. Please be assured that we will take the necessary steps to prevent you from experiencing such an issue again. Thank you for your understanding and patience; we would like to note that we will take this situation into account to provide better service in the future. Sincerely, Customer Service Team
Hello. On the evening of the day I experienced the issue, at 4 PM, Ms. Zeynep from your side contacted me. She was very attentive. She is truly someone who will increase your brand value. I would like to thank her again here. To resolve the issue and wrap things up nicely, she said she assigned me a free B.B. pizza, but I have not been able to see it since that day. Therefore I cannot update my complaint. She can contact me again if she wishes, or you can check the assignment.
