Domino's Pizza - No Delivery, No Support, No Resolution!

Today at around 11:30 I placed a delivery order from Domino’s Tercüman Sitesi branch, with order number 138ACE. Despite waiting for about an hour, my order was never delivered, and when I tried to reach the branch by phone twice, no one answered. Much later, when they finally answered the phone, I learned that the order had been cancelled by them, but this was never shown or informed to me until I called and followed up myself. After that, I managed to contact customer service, where I was informed that they could not do anything because the order had been cancelled by them. They directed me to the complaints department, which I called and waited on the line for about 30 minutes. When someone finally responded, they also told me they could not help. In addition to the wasted time and lack of service, my coupon was not restored, and I was even told that if I placed a new order, it might be cancelled again. I lost almost two hours, lost my coupon, did not receive my food, and still did not get any concrete solution or support, which is extremely frustrating. My expectation from Domino’s is that they sincerely apologize, immediately restore my coupon, and compensate for this experience by sending my order free of charge as a gesture of goodwill, as quickly as possible today.