On January 30, 2025, I purchased a DJI Mini 4 Pro Combo drone from Media Markt Marmara Park. On February 1, 2025, I took it to Şile for a test flight. Before flying, I ensured all firmware updates were completed on January 31, 2025, at Mimaroba Beach.
During the first test, the tracking mode didn’t work at Mimaroba, likely due to insufficient light for the sensors at night. The next day, in Şile, I activated tracking mode via the controller and selected myself as the target. The drone began moving backward but failed to detect a tree behind it, hitting a branch at only 2 meters altitude. I caught the drone mid-air, preventing it from falling.
I returned the drone to Media Markt Marmara Park for a warranty claim and spoke with DJI representative B**** Bey**, who was helpful. However, the store immediately blamed "user error" before even properly assessing the issue. I have over four years of experience and 2,000 flights, so I understand how control and sensors work.
This is clearly a software-related failure, as DJI Mini 4 Pro’s sensors should detect objects within a 12-meter range. I am demanding a replacement, and I will take all necessary steps to ensure my claim is properly handled. DJI must take responsibility for this faulty unit!
Hello DJI, I’m a user of the DJI Mini 4 Pro, and I experienced a serious issue while filming in ActiveTrack mode. Mid-flight, the drone suddenly lost connection, and instead of executing a stable return-to-home, it veered uncontrollably to the right, flew toward a wooded area, and eventually crashed...
I purchased a DJI Mini 4 Pro drone from Media Markt on September 7, 2024. On September 13, during a flight in normal mode, the drone suddenly displayed an "downward vision sensor error" on the controller. Despite no collisions, falls, or impacts, none of the 360-degree sensors are functioning anymor...
On October 5, 2024, I was flying my DJI drone around my workplace when, at an altitude of 187 meters and 130 meters away, the drone suddenly lost connection with the controller and disappeared. I rushed to the last known location, as shown on the map, and searched for over three hours in the area, b...
On October 28, 2024, I returned my DJI Mini 4 Pro, purchased through Media Markt’s online store, to their warehouse via Yurtiçi Kargo. I contacted Media Markt Customer Service on October 30 and was assured that the product had been received and my refund would be processed within 3 business days. Ho...
Comments