On July 12, my DJI drone lost control mid-flight and crashed into rocks due to a technical malfunction. I contacted the authorized service center, Karfo Karacasulu, and sent the drone to Istanbul for inspection. After the inspection, it was determined that the issue was a technical fault, and they decided to replace the drone. However, I didn’t hear back for an entire month. When I followed up, I was told the replacement drone would arrive from abroad, and to wait. After a few more weeks, I called again and was informed that the drone was stuck in customs but would be sent within two weeks.
It took a total of 2.5 months for the replacement to finally arrive. As a photographer, I depend on my drone, especially during the wedding and shooting season, and this delay cost me nearly ₺60,000 in lost revenue for a drone valued at ₺15,000-20,000. Despite being told that the entire drone setup would be replaced, only the drone itself was changed, which feels like a joke after all this time.
I'm beyond disappointed that such a large company like DJI has caused this level of inconvenience without even offering an apology. After holding my drone for three months, I didn’t expect to be treated like this. Thank you to the team for finally completing the replacement process, but the damage is already done.
I purchased a DJI Air 3S Combo drone from Media Markt as an outlet product. I was informed that the device had never been used, and that only the warranty period had started early. However, during my very first flight, without any impact, collision, or misuse, the drone suddenly lost control and des...
Hello, I encountered an accident with my DJI FPV model, still under warranty and purchased from Media Market. I sent it to Karfo Karacasulu service 25 days ago, and there has been no communication regarding the status of my device. On my last call, I learned that the flight records received a negati...
I purchased a DJI Mini 5 Pro drone approximately one week ago, which I was using for commercial purposes. However, the device crashed on its own without any user error. The incident occurred in Adana. Despite the fact that the drone was only four days old and still under warranty, the service center...
I purchased a DJI Avata 2 drone from Vatan Bilgisayar, and during normal flight, the device suddenly lost control and crashed—without any user error. It took a minor impact, but that was enough to cause the drone to completely shut down. Since then, it won’t turn on at all. I sent the drone to se...
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