DJI Drone Replacement Delayed for 2.5 Months
On July 12, my DJI drone lost control mid-flight and crashed into rocks due to a technical malfunction. I contacted the authorized service center, Karfo Karacasulu, and sent the drone to Istanbul for inspection. After the inspection, it was determined that the issue was a technical fault, and they decided to replace the drone. However, I didn’t hear back for an entire month. When I followed up, I was told the replacement drone would arrive from abroad, and to wait. After a few more weeks, I called again and was informed that the drone was stuck in customs but would be sent within two weeks.
It took a total of 2.5 months for the replacement to finally arrive. As a photographer, I depend on my drone, especially during the wedding and shooting season, and this delay cost me nearly ₺60,000 in lost revenue for a drone valued at ₺15,000-20,000. Despite being told that the entire drone setup would be replaced, only the drone itself was changed, which feels like a joke after all this time.
I'm beyond disappointed that such a large company like DJI has caused this level of inconvenience without even offering an apology. After holding my drone for three months, I didn’t expect to be treated like this. Thank you to the team for finally completing the replacement process, but the damage is already done.
