I sent my DJI Mini 3 Fly More Combo drone to the authorized service center due to a cracked front left leg and occasional "gimbal stuck" errors. However, DJI’s service team claimed that the issues were caused by a past crash and said that the gimbal wasn’t functioning at all. The crash happened months ago, and I had been using the drone without any major issues until a few days before sending it for repair. All usage records are available. To make things worse, this is the second time I’ve had issues with DJI’s service—my other drone was lost in their care. Now they’re asking for a fee, saying the gimbal doesn’t work at all. I’m requesting a fair resolution to this problem, as I believe the service diagnosis is inaccurate.
I purchased a DJI Mini 5 Pro drone approximately one week ago, which I was using for commercial purposes. However, the device crashed on its own without any user error. The incident occurred in Adana. Despite the fact that the drone was only four days old and still under warranty, the service center...
Hello DJI, I’m a user of the DJI Mini 4 Pro, and I experienced a serious issue while filming in ActiveTrack mode. Mid-flight, the drone suddenly lost connection, and instead of executing a stable return-to-home, it veered uncontrollably to the right, flew toward a wooded area, and eventually crashed...
I purchased a DJI Air 3S Combo drone from Media Markt as an outlet product. I was informed that the device had never been used, and that only the warranty period had started early. However, during my very first flight, without any impact, collision, or misuse, the drone suddenly lost control and des...
At the beginning of October, I was flying my DJI Mini 4K drone under calm weather conditions and at a low altitude when the device suddenly lost signal. According to the technical specifications in the user manual, the drone should have automatically returned to its takeoff point in case of signal l...
I purchased my DJI Mini 4K drone through Trendyol. I had been using it without any issues for a while, but recently, I started experiencing a connection problem between the controller and the drone. To fix the issue, I performed a software update, but now the device cannot connect at all, and I am u...
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