The Daikin service center refuses to repair the air conditioner under warranty. What should I do and how do I file a proper complaint?

I purchased a Daikin MC30Y air purifier in August 2025 for 9,490₺ to use especially in our bedroom at night, as both my spouse and I have asthma. Unfortunately, the device started to emit a bad odor about two months after purchase and obviously does not clean the air as expected. For the last three ...

In October 2024, I purchased a Daikin MC55W air purifier after being told that it required no filter replacement for 10 years, and I trusted this promise when paying approximately $207 USD for the product. I used the device only in my bedroom in Serdivan, Sakarya, in a normal household environment w...

The initial installation of my Daikin air conditioner was completed in 2022 at my address in Datça, Muğla. During the first installation, the mandatory vacuuming procedure was not performed, which caused a refrigerant leak and prevented the unit from operating efficiently from the very beginning, an...

The Daikin heat pump we purchased brand new only provided heating for two days after installation and has not been working or heating at all since November 21, 2025. We have been left in difficult conditions during cold weather and have barely been able to use the product properly. We purchased the ...

I purchased an 18,000 BTU air conditioner from Daikin on April 26, 2022. To ensure the product remained under warranty, I had all installation and uninstallation processes carried out by authorized Daikin service centers as directed. On November 27, 2024, the authorized service team sent by Daikin p...

Dear Sir/Madam, We have been using the DAIKIN SENSIRA 12000 BTU/H – FTXF35E INVERTER AIR CONDITIONER R32 model in our home, and we have recently noticed deformations on the aluminum heat exchanger (fins) located just behind the protective panel of the indoor unit, without any external intervention. ...

On 15.07.2014, I bought the Daikin FTXN35LV1B9 model air conditioner thinking it was the best in the market, paying more than the products sold by other companies according to the conditions of that day. My only thought was that I would not have any problems because I bought the product of the best ...

Dear Daikin Team, Approximately 1.5 years ago, I purchased your Daikin EBVH16S23D6V Integrated Indoor Unit with Boiler (230-liter Stainless Steel Boiler) heat pump. At the time of installation, due to the unavailability of an authorized service provider in Istanbul, the installation was carried out ...

It hasn't been a month or so, I called the Daikin authorized service. The combi we had installed about 1.5 years ago stopped working with af and cl errors. The service came and couldn't detect any faults. They asked me for a ₺900 service fee for a product with a warranty because they couldn't detect...

The unresolved problems with Daikin-branded combi boilers sold in Turkey are increasing dramatically. Despite the products being under warranty, customers are being asked to pay excessively high service fees. Are you aware that, instead of the reliability and quality we are used to expecting from Ja...

We have been using the Daikin D2CNL024A1AATR model for about two years, but for the past year, it has been constantly giving different errors like 1167. The service team has visited our home three times, yet all they did was tell us that maintenance would cost ₺3800. We never received a proper respo...

On Friday, December 20, our boiler malfunctioned, tripping the circuit breaker and emitting a burning smell, leaving it unusable. We reported the issue to Daikin’s authorized service the next morning, and the team finally arrived late that evening, diagnosing the problem as a burned-out fan, which w...

We bought a Daikin RZASG125M7V1B unit, and it showed a U4 error code. On July 6, 2023, we reached out to the service team, and they let us know that the broken part would be swapped out under warranty and that the needed steps were set in motion. I've followed up several times, but I still haven't h...

I’ve been struggling with this issue for weeks and deeply regret purchasing a Daikin boiler. While renovating our kitchen, we decided to replace our old boiler and bought the NDJ Smart Premix 24 KW (D2CND024). Since there were no discounts at local dealers during the summer, we purchased it online. ...

Last year, in 2023, I purchased a Daikin Sensira 18,000 BTU air conditioner, under the impression that Daikin was the top choice. Unfortunately, I haven't been able to utilize the air conditioner since last year. Now, in the summertime, I attempted to activate it, only to encounter a series of error...

I bought the product. During the installation, the service said the product was faulty and created a form and sent it to the center. There has been no change for 20 days. The brand does not stand behind the product. I definitely do not recommend it. Although I have called the service many times abou...

On July 6, 2023, we contacted the service for our purchased Daikin RZASG125M7V1B product due to a U4 error code malfunction. The service stated that the part would be replaced under warranty and that the entries were made. However, despite contacting them multiple times, no response has been receive...

I purchased a Daikin air conditioner through an e-commerce site and immediately requested installation after it arrived. However, Daikin's service team scheduled the installation for three weeks later. Now, two weeks have passed, and we are still waiting. Summer is almost over, and it seems Daikin i...

On July 17, 2024, we received the Daikin Kaira air conditioner, which we purchased with the assurance of Daikin, in the form of 2 outdoor units. However, we encountered an error and were unable to find anyone to resolve it. After making dozens of complaints from various places on this platform, we w...

Due to a change of address in September of last year, the service handled the transportation process and collected the fee. After some time had passed, I turned it on and realized it wasn't producing enough heat. I contacted the service, who informed me that they had run out of gas and pumped more b...

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On June 12, Daikin canceled the 24,000 BTU Kaira Air Conditioner I purchased from their website without delivering it to me. They sent notifications and emails saying the product had been shipped, notifications and emails saying the product had been delivered, and sent the invoice for the product. T...

I purchased an 18,000 BTU air conditioner direct from Kaira Turkey via the Hepsiburada website. 15 days later, it was delivered. When the Hepsijet cargo arrived, it stated that there was only one indoor unit. They searched their warehouses for the outdoor unit but couldn't find it, so I contacted Ka...