Hi there! I want to file a complaint against Gülsoy Teknik, the authorized service provider for Daikin in Döşemealtı/Antalya. For the last three months, despite multiple calls and repair requests for a faulty combi boiler (not heating water), they have come over several times but have been unable to resolve the problem. On each visit, they have asked for payment for various reasons. We spent ₺4800 on a component known as the "expansion tank," but the issue resurfaced within a week. We've been facing chilly days with no hot water for our two kids at home in the winter. They have ceased all communication with us. This behavior is dishonest and misleading.
My Daikin Condence D2CSC024 model combi boiler has been showing a pressure drop error for about 15 days, and I have been unable to use it during this time. I live in Istanbul/Kadıköy and my grievance continues. To resolve the issue, I created a service request both by phone and online, with my custo...
I bought air conditioner from Daikin Turkey on 22/07/2023. As a result of the explanations of the sales representative, I bought a Daikin brand air conditioner by paying 2 times more than other brands in order to get better quality products and better service. On 26/07/2023, service personnel came t...
On Friday, December 20, our boiler malfunctioned, tripping the circuit breaker and emitting a burning smell, leaving it unusable. We reported the issue to Daikin’s authorized service the next morning, and the team finally arrived late that evening, diagnosing the problem as a burned-out fan, which w...
It hasn't been a month or so, I called the Daikin authorized service. The combi we had installed about 1.5 years ago stopped working with af and cl errors. The service came and couldn't detect any faults. They asked me for a ₺900 service fee for a product with a warranty because they couldn't detect...
When the heat pump in our Daikin boiler failed, we contacted their service department and were told that the expansion tank needed to be replaced. We expressed our concerns about the cold weather, as well as the presence of sick elderly family members and young children, and asked that the service t...
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