The service for the Daikin air conditioner we purchased on November 21, aiming for the best, is non-existent. When I first called customer service and they told me that the service had given me an appointment, I was shocked. I think there’s a scoring system, and to avoid falling behind, they falsely mark appointments as given. Fine, they said they took note of my issue and would call me back. Today is November 25, and still no one has called. I called for the second time and told customer service, "No one has contacted me yet." They replied, "But you were given an appointment." Unbelievable. I said, "No one has called me so far." The representative said, "One moment, let me reach out." They kept me waiting but couldn’t get through to anyone either. Then they said, "I’ll escalate your issue as urgent." I responded, "But you can’t even reach them; how will they know it’s urgent?" I didn’t drag it out, and we ended the call. I just realized how many records Daikin has on Xolvie (quite surprising for such a big company). If no one contacts me tomorrow, I will return the product.
I bought a Daikin air conditioner. After the technical service came and installed it, they said the product didn't work. They told me that someone from Daikin would call me and then left. However, no one has called yet. When I called the Daikin Call Center, they said they would talk to the technical...
On June 12, Daikin canceled the 24,000 BTU Kaira Air Conditioner I purchased from their website without delivering it to me. They sent notifications and emails saying the product had been shipped, notifications and emails saying the product had been delivered, and sent the invoice for the product. T...
I bought a Daikin Airfell air conditioner. I registered for installation two weeks after my purchase. They called a few days ago to tell me that they wouldn't be able to install it for another 10-15 days. They advised me to contact another nearby service provider. However, no one from the services I...
I purchased an 18,000 BTU air conditioner from Daikin on April 26, 2022. To ensure the product remained under warranty, I had all installation and uninstallation processes carried out by authorized Daikin service centers as directed. On November 27, 2024, the authorized service team sent by Daikin p...
This is unlike anything I've ever seen in my life! My air conditioners were of the LG brand, and they were delivered on July 17th. Nonetheless, the installation appointment they set up for me is on August 9th! They make excuses about how busy they are or that the service is closed, but as a paying c...
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