Daikin Boiler Left Unusable Due to Warranty Issues and €1000 Extra Installation
I’ve been struggling with this issue for weeks and deeply regret purchasing a Daikin boiler. While renovating our kitchen, we decided to replace our old boiler and bought the NDJ Smart Premix 24 KW (D2CND024). Since there were no discounts at local dealers during the summer, we purchased it online. However, during installation, the dealers refused to install it because we hadn’t bought it from them, forcing us to arrange for an external installer. After installation, the service technician who came for the first start-up informed us that, because our home has underfloor heating with non-oxygen barrier pipes, Daikin's patented heat exchanger could fail due to potential limescale buildup. He warned that this wouldn’t be covered under warranty unless we installed an additional plate heat exchanger and pump at an extra cost of €1000—more than the boiler itself. Other plumbers told us that a sediment separator could solve the issue, but Daikin service rejected that solution and insisted on their procedure. Now, we’re stuck with an unused boiler mounted on the wall, without even the box it came in, and we’re heating water for showers using an electric kettle. This situation has caused significant stress for me and my family, and I deeply regret ever buying a Daikin product. I’m so overwhelmed with frustration that it’s affecting my health.
Dear Customer, First of all, thank you for choosing our company. Your application has reached our relevant departments, and a necessary response will be provided as soon as possible. We present this information to you and wish you days filled with health and happiness. Correct Air Specialist
Daikin called me one day after I wrote my complaint and said they would investigate the issue and get back to me within a week. They also confirmed that the service's warning about the heat exchanger frequently malfunctioning was an issue caused by external factors and thus not covered by the warranty. At the end of the fifth day, when I hadn't received any response, I called customer service. The representative told me that "everything necessary had been done and that I would be informed by Daikin." I insisted on "finding out what had been done" by explaining that the cold weather had started, we were shivering at home beyond just not being able to take a shower, and that I had not received any response. I then learned that "an email had been sent to the relevant department." In the end, I realized how much Daikin "values" its customers and that doing everything necessary meant just sending an email to a department, so I filed another complaint about not receiving a response. Today marks one week. Let's see if anyone will call. Maybe they'll call after this message, but after seeing all the complaints about the heat exchanger on Şikayetvar, I decided to buy a new boiler from another brand instead of spending an additional 35,000 TL on a second boiler for an extra heat exchanger and pump (if I have to buy the heat exchanger and pump separately, I don't understand what the boiler is for). If Daikin's Japanese partners saw the quality of service in Turkey, they would probably commit harakiri.
It's been 2 weeks, and Daikin, who said they would return in 1 week, still hasn't returned. When I called, they said, "We sent an email to the relevant department, please wait for them to get back to you." By the time we heard back from Daikin, the cold had already set in. We couldn't endure the cold any longer, and today we had to remove the air conditioner without using it at all and install a new one from another brand. It ended up being cheaper than the exchanger and pump they told us to install. I will now seek my rights through legal means. If you want to be miserable with your family in winter, you can go ahead and buy a Daikin.
