The unresolved problems with Daikin-branded combi boilers sold in Turkey are increasing dramatically. Despite the products being under warranty, customers are being asked to pay excessively high service fees. Are you aware that, instead of the reliability and quality we are used to expecting from Japanese companies, Daikin products in Turkey constantly experience issues, and customer service fails to stand behind the products? On Turkey’s largest complaint platform, Daikin’s customer satisfaction rate is only 31%. Do you have such a terrible rating anywhere else in the world? As for my personal case, I was sold a combi boiler with a 6-year warranty, with no requirement for mandatory maintenance. However, when my product experienced issues, I was told that maintenance was recommended and was asked to pay $125 for a simple heat exchanger cleaning. This fee is one-fifth of the cost of a brand-new, reliable combi boiler from another brand in Turkey. This is nothing short of extortion. Furthermore, there is no guarantee that the issue will even be resolved after paying this amount. When I contacted your call center, they stated that heat exchanger cleaning and maintenance fees are not covered by the warranty. However, I was clearly told at the time of purchase that the product comes with a 6-year warranty without any mandatory maintenance requirements. The only response I receive is: "We recommend regular maintenance." Yet, even if I had paid for regular maintenance, heat exchanger cleaning is still excluded, meaning I would have been charged regardless. This heat exchanger issue is not caused by user error. I will make sure to expose the true face of your products and customer service across all platforms in Turkey. I will never purchase a Daikin product again.
We have been using the Daikin D2CNL024A1AATR model for about two years, but for the past year, it has been constantly giving different errors like 1167. The service team has visited our home three times, yet all they did was tell us that maintenance would cost ₺3800. We never received a proper respo...
My Daikin Condence D2CSC024 model combi boiler has been showing a pressure drop error for about 15 days, and I have been unable to use it during this time. I live in Istanbul/Kadıköy and my grievance continues. To resolve the issue, I created a service request both by phone and online, with my custo...
On Friday, December 20, our boiler malfunctioned, tripping the circuit breaker and emitting a burning smell, leaving it unusable. We reported the issue to Daikin’s authorized service the next morning, and the team finally arrived late that evening, diagnosing the problem as a burned-out fan, which w...
It hasn't been a month or so, I called the Daikin authorized service. The combi we had installed about 1.5 years ago stopped working with af and cl errors. The service came and couldn't detect any faults. They asked me for a ₺900 service fee for a product with a warranty because they couldn't detect...
Hi there! I want to file a complaint against Gülsoy Teknik, the authorized service provider for Daikin in Döşemealtı/Antalya. For the last three months, despite multiple calls and repair requests for a faulty combi boiler (not heating water), they have come over several times but have been unable to...
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