New Daikin Air Conditioner Not Working And No Solution Yet

Nezih

I bought a Daikin air conditioner. After the technical service came and installed it, they said the product didn't work. They told me that someone from Daikin would call me and then left. However, no one has called yet. When I called the Daikin Call Center, they said they would talk to the technical service and call me back, but it's been 3 hours and no one has called. I called the technical service again, and they said they were trying to resolve the issue with Daikin. When I called the Daikin call center again, we had to go over the issue from the beginning, and they said they would call me again... Let's see! I bought the Daikin air conditioner two weeks ago to avoid roasting during the long holiday. It is now installed but not working. If it is not fixed in the next 2 days, we will enter the 9-day holiday period. Due to the inconvenience this will cause, I am determined to take all legal and communicative actions. We will see if Daikin air conditioners are really high-quality if it can work, but if the company was truly high-quality, they would be more sensitive and meticulous about a customer affected by a defective product. We have now reached the end of the working day on the day of installation, and no one has called me. The defective Daikin air conditioner on the wall and I are staring at each other, sweating.

Progress

June 26, 2024 1:53 pm

I bought a Daikin air conditioner from N11. When the technical service installed it, the product turned out to be defective, and they wrote a report. When I wanted to return the product, the seller company, ulumakyapımarket, said they wouldn't accept the return because the product had been installed despite being defective, and that I needed to discuss the issue with Daikin.

Dealing with Daikin has been another misfortune. I've spoken to their call center at least 5 times over the past 2 weeks. Each time they say, "We have forwarded your complaint to the relevant department, they will address it as soon as possible," but no one calls back or offers a solution. Daikin Turkey should respect both its customers and its brand.

When I spoke with N11, they tried to dodge the issue by saying that the seller company indicated I should resolve this problem with Daikin.

I bought this product online, trusting the N11 company, made my payment to them, and since the product is defective, I should be able to exercise my right to return it. They ask for a defect report for the return, but then say they won't accept the return because the service that wrote the report opened and installed the product. This is nonsense. How can a defect be recorded without installation?

N11 is legally obliged to accept the return of a defective product. I've been suffering from this issue for 2 weeks, losing time and money. My money is also losing value.

Daikin

Dear Customer, First of all, thank you for choosing our company. Your application has been received by the relevant departments, and a response will be provided as soon as possible. We present this information to you and wish you days filled with health and happiness. Correct Air Specialist

Nezih

There can be no response more cliché and dismissive than saying "We have forwarded your application to the relevant department"! No one from your company has called me yet. According to the technical service, the brand new device requires a card replacement. This means you have sold a defective product. It is evident that you have no concern for brand value. As a company, you are indifferent to customer grievances. You have two days to either install a new working air conditioner or fix the existing faulty one without any issues... If I end up spending the holiday sweltering because my old air conditioner was removed, know that I will complain about you to the Daikin management in Japan!

Nezih

It has been three days since the air conditioner I bought was installed and reported to be malfunctioning. The Daikin distributor company in Turkey has not yet taken any action to replace it or find a solution, although there is a nine-day holiday ahead, and I will suffer extreme heat. Daikin may be producing high-quality air conditioners, but the after-sales support here in Turkey is terrible. Everybody I reach out to tells me they will forward the situation to someone else, and nobody tells me how it will be fixed. I will do everything to return the device and get a refund, and I will never consider buying a Daikin product again. Daikin's central management in Japan must make the necessary improvements regarding its Turkish distributor. I want to be compensated for the torment, stress, and loss of time I experienced. I paid my hard-earned money to this company, and it is my right to demand it.