On July 17, 2025, my flight with Corendon Airlines (flight number XC3543) from Izmir Adnan Menderes Airport to Vienna was delayed for nearly 7 hours due to a technical failure.
Under European Union regulations (EC 261/2004), I am entitled to a €250 compensation for this delay. I filed an official claim through Corendon Airlines’ website (complaint number: CAI-2025-2025-5*). Despite submitting my request promptly, two months have passed without any response or payment.
For reference, my booking code is PTG2AR. I purchased the round-trip ticket for €175.81 in total. While the fare itself was modest, the delay caused significant disruption and stress. What adds to the frustration is the airline’s lack of communication and complete failure to process a rightful compensation claim.
I am requesting that Corendon Airlines immediately pay the €250 compensation owed under EU law and resolve this matter without further delay. Passengers should not be forced to chase after their legal rights for months.
On July 17, 2025, my Corendon Airlines flight XC3543 from Izmir Adnan Menderes to Vienna was delayed by approximately 7 hours due to a technical malfunction. According to European Union regulations, I am entitled to €250 in compensation, which I requested through Corendon’s website using my ticket reservation number PTG2AR. I purchased the round-trip ticket for a total of €175.81.
Following my complaint, Corendon Airlines representatives contacted me and stated that the compensation would be paid. However, even though two months have passed, no payment has been made and I have not received any further updates. No date or reason has been provided to me either.
I request that my grievance be resolved and the €250 compensation I am entitled to be deposited into my account as soon as possible.
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