I Face Corendon Airlines Check-In System Error Leading To €40 Charge And No Refund Yet

On September 7, 2025, I took my Hamburg–Izmir flight with PNR number P12E2Q. Starting from the evening of September 4, about 2.5 days before my flight, I repeatedly tried to complete my online check-in, but due to a system error, it was impossible to do so. I also attempted the process multiple times on September 5 and 6, without success. I have screenshots proving that online check-in could not be completed.

While I was in Latvia on September 4 at 9:48 p.m., I called your customer service. The representative I spoke with told me that if the problem continued, I should pay the check-in fee at the airport and that the fee would be refunded later. You should have a recording of this call in your system, and I also have a screenshot. At the airport, I had to pay €40.

Even though I reported the issue before the flight using form reference number B2C-2025-32966, the problem was not resolved, and I was left at a loss. I also have the receipt showing that I made the payment. As the credit card due date for that payment approaches, I still haven’t received the refund, and my inconvenience continues.

I request that the €40 be refunded to my credit card immediately, without any bank or SWIFT deductions. Please resolve this issue once and for all. Otherwise, I will file a complaint with the Directorate General of Civil Aviation (SHGM) and the Consumer Arbitration Committee.