Corendon Airlines I Face Corendon Failing To Refund €30 Airport Check-In Fee After System Error

Ege · 2025-09-26T15:17:18+03:00

On August 29, 2025, during check-in at Cologne Airport for my flight X5904/29AUG, my family and I were required to pay a total of €30. Despite multiple attempts to complete online check-in via both your website and mobile app, your system continuously displayed errors, preventing the process from being completed. As a result, we had no choice but to check in at the airport. The check-in staff informed us that this fee would be refunded if we later filed a complaint with Corendon. On September 17, 2025, I submitted my refund request under reference number B2C-2025-35393, but I still haven’t received any response. I also provided a receipt confirming the payment, which was made by credit card. This issue occurred only for this specific flight and has never happened before. I’ve been waiting for a resolution for nearly a month. Please review my case urgently and refund the €30 fee to my account. Thank you for your attention and assistance.

Ege

Hello, I was told over the phone that a refund had been issued and that it would appear on the card I used for payment within 7 days. However, I still do not see any refund either on the card I used to pay the mentioned 30 EUR fee or on the card I used to purchase the flight ticket. Could you please check the details on your end and share the information with me via email?

Corendon Airlines

Good day. Your file appears to have been updated as the return process has been initiated. The 7 business days do not include weekends, and due to high volume, the processing time may be extended. For online support regarding this issue, you can contact our Service Center. Best regards.

Ege

I apologize for taking up your time regarding this issue. However, the fee has still not been refunded to me. I am surprised that it has taken so long. Also, being asked to pay this fee at the airport was an additional disappointment. If the staff there can state that I can get a refund later, then the fee should not have been charged at all.

Corendon Airlines

Good morning, we have forwarded your request to the relevant department again and we will contact you again as soon as possible in the coming days. Best regards.

Corendon Airlines

Good day, we have sent you a final email along with the receipt. Thank you for your patience. Best regards.