On August 22, 2025, after my Cologne–Izmir flight with Corendon Airlines, I discovered that my suitcase was cracked. I went to the Havaş office at the airport to report the damage and file a complaint, but the office was closed. I waited for about an hour, yet no staff showed up, and I was unable to file a report at that time. I later submitted my complaint directly to Corendon Airlines, and after reviewing my case, they offered me €700 in compensation, stating that the amount would be transferred to my account once I confirmed. I accepted the offer, but afterward, I was informed that the payment had been canceled without explanation, and no money was ever deposited into my account. My application reference number is CAI-25-25-8571. I am demanding that Corendon honor its initial commitment and immediately pay the €700 compensation that was already approved and agreed upon.
During a recent flight with Corendon Airlines, two of my suitcases were severely damaged—so much so that they’re now completely unusable. I immediately reported the damage to Corendon staff at the airport and submitted a formal claim for compensation. A few days later, I received an approval for ₺9...
On January 29, I flew with Corendon Airlines from Medina to Istanbul. Upon arriving at Istanbul Airport, I collected my luggage only to find both of my suitcases were severely damaged. One was completely torn apart, and the other had both a torn exterior and broken wheels. I immediately reported the...
During a Corendon Airlines flight from Antalya to Frankfurt last year, my checked baggage was damaged. I followed the procedure exactly as requested—I filled out all the necessary documents without missing a single detail. Eventually, they informed me that I would be compensated €25 for the damage. ...
At the end of my summer vacation, I traveled with Corendon Airlines from Düsseldorf Airport in Germany to İzmir Adnan Menderes Airport. My checked luggage was completely destroyed. I promptly filed the necessary reports and sent all documentation to Corendon Airlines. When I called their customer se...
On July 17, 2025, my flight with Corendon Airlines (flight number XC3543) from Izmir Adnan Menderes Airport to Vienna was delayed for nearly 7 hours due to a technical failure. Under European Union regulations (EC 261/2004), I am entitled to a €250 compensation for this delay. I filed an official c...
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