On October 25, 2025, during our Corendon Airlines flight from Cologne to Çukurova (PNR: Y26538), two tickets were issued under our names, and one included a wheelchair assistance request. Because of this additional service, I was unable to check in online through the app. Based on my previous experiences, I knew that in such cases, the airport check-in should be free of charge. In fact, during earlier trips, I had encountered the same issue and was never charged a fee.
However, this time at the airport, we were charged a 10€ check-in fee per person, totaling 20€. We had tried to check in online both the day before and on the morning of the flight, but the system kept showing an error message indicating that check-in could be completed for free at the airport. When my mother explained this to the staff and mentioned that the error was not on our end, the employee responded dismissively, saying, “Your daughter must have misread it; you were supposed to check in through the app.” We paid the fee in cash, and I have the receipt as proof.
I believe this fee was unfairly charged and request a refund of the 20€, along with an acknowledgment of the mistake to resolve our grievance. I kindly ask for a written response via email regarding this issue.
On September 2, 2025, for my flight from Adnan Menderes Airport, I attempted to complete online check-in for both myself and my daughter. Starting from the day before and trying multiple times, the system would not allow me to proceed. I called Corendon Airlines customer service at least four to fiv...
On August 29, 2025, during check-in at Cologne Airport for my flight X5904/29AUG, my family and I were required to pay a total of €30. Despite multiple attempts to complete online check-in via both your website and mobile app, your system continuously displayed errors, preventing the process from be...
On December 27, 2024, I attempted to complete online check-in for my Corendon flight from İzmir to Düsseldorf, but the system showed an error just 7 hours before the flight. When I contacted customer service, I was told I needed to pay €10 for check-in at the airport. However, as shown in the attach...
I purchased a Corendon Airlines ticket for a flight to Cologne scheduled on 08.06.2025. When I went to the airport counter to check in, I was charged an extra €10 simply because I hadn’t completed online check-in in advance. I was told that online check-in must be done beforehand—but when I offered ...
I purchased an international flight ticket from Corendon Airlines, and when I arrived at the counter to check in, I was shocked to be told I had to pay an additional €10 per person just because I hadn’t completed online check-in. At no point was I informed—via email, SMS, or during the booking proc...
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