From Criticism to Praise
Welcome to the heart of the Xolvie platform. All complaints posted to the site are displayed here chronologically, starting with the most recent and going back in time.Complaints in the Spotlight
Mobile Legends “Sea of Realms” Event Unfair Drops

I participated in the “Sea of Realms” event in Mobile Legends Bang Bang on my Samsung Galaxy S25 Ultra. A total of 800 fragments were required to get the skin I wanted, and I currently have 780 fragments. Throughout the event, I completed 52 draws, and during the last 8–9 draws, I didn’t receive a s...
Philips XC7043 Vacuum Repeated Breakage Issue - Replacement Request

I purchased the Philips XC7043 upright vacuum cleaner, and it is still under warranty. The main connection point of the vacuum has broken three times during normal use. The first two breaks occurred in the same spot, and the third break happened in another area of the same part. Although the repairs...
Stanley Iceflow Flip Straw Defect And Missing Parts After Service Return

On September 11, 2025, I purchased a white Stanley The Iceflow Flip Straw 0.89L bottle from Hepsiburada for ₺1,650, and it has been problematic since the very first day. The straw does not function properly—it constantly takes in air while drinking and makes an unpleasant noise. There is no damage, ...
Galabet Refuses to Credit My $182 Freebet Bonus After Tournament Win

I won $182 worth of Bonus Freebet in a tournament I participated in on the Galabet platform. However, even though three days have passed, this reward has not been added to my account. My username is y***. When I contacted customer service about the issue, I was given an unhelpful and dismissive res...
My Philips Smart TV Stopped Getting Updates

I purchased my Philips 43PUS6031/12 Smart TV from Teknosa at the end of 2016, trusting the brand. However, because the software is Linux-based, it never received updates like the newer Android TVs. Since 2017, no software updates have been provided, and the current software no longer supports modern...
Toxic MLBB Player Targeted My Wife With Insults

On November 19 at 18:57, during a ranked match in Mobile Legends Bang Bang, I encountered a user named “sarhoşkurt [han] ⸎.” Throughout the match and after it ended, this player directed severe insults and vulgar comments at my wife, whose photo is on my profile. I reported the situation both during...
Unauthorized Garanti BBVA Credit Card Transactions And Failed Dispute Process

I live abroad and something very serious happened to me. On October 31, more than ₺600,000 was charged to my credit card through 52 separate transacti...
Pusulabet Deposit Issue - Transfer Not Reflected In Account

On 18.11.2025, I transferred ₺400 through TEB Bank to a cloned payment institution and electronic money company. The reference number for the transfer is 00519969. My username on my Pusulabet account is y****. However, even after two days, the amount I deposited has not been reflected in my account....
Superbahis Account Closed During Crypto Withdrawal Request

On 16.11.2025, I requested a withdrawal of approximately ₺15,000 in cryptocurrency from my Superbahis account. Although I had successfully withdrawn money 4–5 times before without any issues, this time my account was closed during the withdrawal process without any valid explanation. When I contacte...
1xBet Promo Points Deleted - Loyalty Points Lost After Code Change

I have been a customer of 1xBet for about six years, and during this time I have had losses of nearly 3 million. I am an active customer and place sports bets constantly. I wanted to get a promo code, and although I selected it for sports betting, I switched it to the casino option one night because...
HSBC Mobile Banking Removed Fund Trading
I tried to sell a Type B investment fund through the HSBC mobile banking app, but I can only view my portfolio—there is no buy/sell option available. I encountered this issue today, and I currently live abroad in Spain. I used to perform fund transactions through the same app without any issues, but...
Citroen EC4 X Traction Control Fault - Vehicle Stuck In Service For Weeks
My Citroen EC4 X had a traction control problem a month ago, and I had it towed to the authorized service center. They identified the issue within 15 days and said the high-voltage cable was faulty. They told me they couldn’t find the reference code needed to order the part and had to send an email ...
I Face Missing Clinique Shipment After 8 Days of Waiting
The product I ordered from Clinique 8 days ago has still not been delivered. The shipping company says they did not receive the package from Clinique, while Clinique says that the order was handed over to the courier. Despite contacting Clinique three separate times during this process, I have not r...
Arçelik M119H62F Dryer Error - 'Water Tank Full' Issue Not Resolved

I bought the Arçelik M119H62F dryer 6 months ago and have only been using it for 2 months. About a month ago, it stopped working because it gave a “water tank full” warning, even though the water tank was empty and the lint container was clean. The service came and fixed the issue, but the same prob...
Booking.com Charged Extra Money And Is Not Issuing A Refund
This is the worst customer satisfaction and service I have ever experienced from Booking.com. They charged a higher amount to my credit card than what was shown, and even though the situation is completely clear, they refused to make a cancellation or adjustment. They even hung up on me several time...
Europcar Rental Issue: Blank Promissory Note Not Returned After Hire

On 11.11.2025, after purchasing my flight ticket through Enuygun, I rented a 2025 model Dacia Sandero Stepway from the Europcar branch operated by frt Filo at Mardin Prof. Dr. Aziz Sancar Airport, to be picked up on 14.11.2025 at 21:00 and returned on 17.11.2025 at 21:00. I paid the rental fee of ₺5...
Arby’s Online Order Shows Delivered but No Delivery
On November 19, 2025, at 2:54 PM, I placed an order through the Trendyol Arby’s branch. The app showed that my order would be delivered within 60–70 minutes. However, even after this time passed, no delivery was made, and no one contacted me. After the delivery window ended, I called Trendyol custom...
My Gates of Olympus Win Was Paid Incorrectly

Between November 18 and 19, 2025, between 01:00 and 02:30 a.m., I played the Gates of Olympus game on the Discount casino platform. With a $0 stake, I hit a 2020x multiplier, and the amount I should have won should have been significantly higher. However, only $236 was credited to my account. I beli...
Nescafe 2-In-1 Spoiled Product Issue - Sour Taste And Defective Sachets

On October 31, 2025, I bought a 10-pack of Nescafe 2-in-1. The expiration date on the package is 05/2026. I buy this product from the same market twice a week and have been drinking it every day for years. As soon as I got home, I made a coffee, and with the first sip I realized the taste was awful—...
My Vitabiotics Counterfeit Vitamin Complaint Unresolved
On October 20, 2025, I placed an order on Hepsiburada for the Vitabiotics Immunace vitamins (Order No: 4401432040). About 20 days after receiving the product, I experienced various side effects and consulted a pharmacist. The pharmacy informed me that the product was likely counterfeit, as the batch...
My Ceva Cargo Shipment Still Hasn’t Been Delivered

I cannot get any information regarding my Ceva Cargo shipment with tracking number Kv0076904. It was supposed to be delivered on November 13, but since November 17, the package has neither been delivered nor have I received any updates. Even though I’ve called customer service multiple times, no one...












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