Woodenstar Payout Not Received – Payment Status Request

I am using the Woodenstar mobile application, where users are encouraged to play and collect money that is then supposed to be paid out. Today I reached the required amount of 1,200 zł and, about one hour ago, I requested a payout to my BLIK phone number. Despite spending the whole day playing to reach this level, I have not received the 1,200 zł in my account yet and I have no clear information from the application about whether and when the payment will be made. This situation makes me doubt whether the promised payout is real and whether I will ever receive my winnings. I request a clear and written explanation of whether my 1,200 zł payout will be approved and when it will be transferred to my BLIK number. If the payout is real, I ask you to complete the payment without further delay; if not, I would like an honest explanation of why users are encouraged to play with the promise of a payout that is not fulfilled.