I have an account on the Bitget.tradesmater platform and today I noticed that my balance of 5,390 is shown as “frozen” o...n my account screen and I cannot withdraw it. On the balance page it appears as “Freeze 5,390.0000” and my available account balance is shown as zero. I have not received any clear
I haven't been able to log into my Bitget account since yesterday. Since I forgot my password, I've been following the p...assword reset steps; even though I correctly enter the verification code sent to my Gmail address, the system shows a warning saying "risk," and the process never completes. Becaus
In order to trade on Bitget, I sent money via EFT (bank transfer) to a currency exchanger named Ö**** Ş*********. Even t...hough I have my bank receipt in hand, the amount I sent was neither credited to my Bitget account nor refunded to my bank account.Despite trying to reach both Bitget and the curren
I signed up for the crypto app Bitget around May 20–21 using a newly created email address and a newly obtained phone nu...mber. On May 23, 2026, my phone was stolen, and along with it, the email, password, and other access information for my Bitget account, which had been saved in my notes, were also
I haven't been able to log into my Bitget account for several days because I lost access to my two-factor authentication... (2FA). I was previously able to log in successfully through the mobile app, but I currently can't log in because I can't access the 2FA code. Despite reaching out to Bitget suppor
On December 16 and December 17, someone convinced me to buy a coin called “CRM” through Bitget Wallet by promising high ...profits. After the transactions, the coin name and quantity appear in my wallet, but my balance shows $0. In total, I have deposited more than $6,890, and I currently cannot access
I have an existing Bitget account that was previously registered using the email address t*******@gmail.com**, which I n...o longer use. I want to change my account email to k*******@gmail.com**, which is my active email address. However, despite trying for several days, I have been unable to complete
On December 4, 2025, at 2:37 PM, I deposited $138 into my Bitget wallet account through MoonPay, but the funds were neve...r credited to my account. Bitget claims that they did not receive the money and refused to take responsibility, leaving me stuck in the middle. Even though my bank transaction hist
I earned 36,000 USDT in profit by trading futures on the VOXEL/USDT pair on the Bitget exchange. However, my account was... later blocked for two days without any request for additional documents or identity verification. After this account restriction on April 20, retroactive actions were taken on my
I want to sell Pi coins and I have been trying to use the Bitget app, but I don’t know how to complete the selling proce...ss. I want to know exactly how to sell my Pi through the Bitget app because I have tried everything I can, but nothing has worked. I need your guidance on this. Please give me clea
I was manipulated into taking out a loan and purchasing USDT via P2P on Bitget by individuals who contacted me on WhatsA...pp from a foreign number (+31 6 23259***), promising that I could “earn by completing tasks.” The USDT I received was transferred via TRC20 to the fraudulent task/investment platfo
About a month ago, I purchased RDNT coin on Bitget, and today I bought BSW coin. However, when I wanted to sell these co...ins, I noticed that the “buy-sell” functions were disabled and the sell button had been completely removed. Because of this, I am unable to sell the coins I hold and I am experienc
Through the Bitget Web Wallet, my balance of approximately $65,000 became locked during an event held on the website [ow...dfm.To**p]. After the event, I was told that my funds would only be unlocked if I deposited an additional $12,000. I have been dealing with this issue for nearly 20 days, and when
A hold has been placed on the large amount of money I deposited into my Bitget account. They are demanding additional pa...yments in order to remove the hold. I can’t even face my family — all of my earnings and hard work are gone at this point. I don’t know how to resolve this situation, and I urgentl
"Thank you, Bitget has unfrozen my account after 15 working days."
I have been using the Bitget mobile app, and my account was suddenly frozen with the explanation of “unusual activity.” ...For the past 8 days, I have been unable to withdraw my own funds—₺5,000 that I urgently need. When I first submitted my request, I was told that I would receive a response within 4
This evening, I experienced a serious loss of nearly ₺70,000 on the Bitget spot trading platform. A person contacted me ...through Telegram and gained remote access to my computer. Using this method, they were able to access my Bitget account and withdraw my balance. What is shocking is that my account
I keep getting a Google verification error on Bitget, and it's driving me crazy. The last step of the procedure always g...ets stuck when I try to log in or confirm what I've done. The first step, which is to verify your email, went off without a hitch. But I keep getting a "Google verification error"
I purchased Nero through my Bitget Wallet account, but now I can’t sell it—no matter what I try. If you allow users to b...uy a token on your platform, there should be absolutely no reason why they can’t sell it just as easily. This makes no sense and raises serious concerns about transparency and trus
I made a transfer to another account using the Bitget Wallet app, but things quickly went wrong. I was misled by people ...posing as support or advisors, who told me my funds were "under protection" and had been blocked. They claimed the only way to lift the block was by making additional investments.
After entering the wrong password three times (I forgot the password), my Bitget app got locked. As the message instruct...ed, I uninstalled and reinstalled the app. Now I need to recover my existing wallet without losing my money. I have my 12-digit recovery code, but I’m not sure how to proceed. Plea
I’ve been using the Bitget exchange app for over a year without problems, but now I suddenly can’t log into my account a...t all. I enter all my login details correctly, and I do receive verification codes on both my phone and email. But when I enter the code, I get an error message saying “User exit.”
I am absolutely furious with Bitget! My trade was liquidated before it even reached my liquidation price, causing me a m...assive loss! My 24x short position on FUN/USDT, opened with 200 USDT, was unfairly closed. Everything is clear from the screenshots associated with my registered email, ah********
I was trying to log into my Bitget account from my computer. The moment I entered the security codes sent to my email an...d phone, all the coin assets in my account were immediately transferred out! Only after this devastating incident, when I reviewed my emails and messages, did I realize that those
