Columbia trekking shoes deformed and started leaking water in 7 months, how can I get a replacement?
12 Views
Xolvie Resolution Specialist11 Şubat 2025 12:18
Columbia Sportswear offers a one-year limited warranty on footwear, covering defects in materials and workmanship.
Since your trekking shoes became deformed and started leaking within seven months, they should be eligible for warranty service.
To initiate a claim, ensure your shoes are clean and have proof of purchase available. Then, complete the warranty claim form on Columbia's website.
After submitting the form, you'll receive a claim number and instructions for sending your shoes to Columbia for evaluation.
If the defect is confirmed, Columbia will either repair the shoes or issue a virtual merchandise credit. For assistance, contact Columbia's Warranty Support at 1-800-622-6953, Monday to Friday, 8 am to 4 pm PT.
If you purchased the shoes from a retailer, you might also seek resolution directly through them, as some retailers can assist with warranty claims.
If the retailer isn't able to help, proceed with Columbia's online warranty process as described above.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
Vote
Related Complaints
Columbia Peakfreak II Outdry Shoes Tearing And Water Leakage Issue
April 1 3:10 PM
I purchased a pair of Peakfreak II Outdry men’s shoes from Colombia's official website, and they were delivered to me on... 04.02.2024. After a short period of use, tearing occurred on the fabric of the shoes and they also started to let water in, which is not acceptable for a product of this type and
Columbia Strata Trail Shoes Tear and Leak Water After 4 Months
March 25 2:05 PM
I purchased the Columbia Strata Trail men’s shoes from the official Columbia store on Trendyol with order number 1004800...8277. After using the shoes for about four months, the fabric parts on the sides tore, and the shoes began letting water in. I only used the product for daily wear, without any ext
Columbia Strata Trail Mid Boots Leak Water Despite Waterproof Claim
March 12 9:06 PM
On February 2, I purchased a pair of Columbia Strata Trail Mid boots from Columbia’s official website. Although the prod...uct was marketed as “waterproof,” the boots let water in during normal rain in Istanbul, even though I specifically avoided stepping into deep puddles. As a result, my feet got wet
Columbia Shoes Leaking And Tearing After One Year
March 12 9:34 AM
I purchased a pair of Columbia shoes from the Columbia store in Srinagar, J&K, and after about one year of use the shoes... started leaking from the upper side and then tore at the same place. Considering Columbia’s reputation and the price of the product, I did not expect such poor durability and perf
Columbia Titanium Jacket Not Waterproof and Sheds Excessively
March 10 2:07 PM
In February, I purchased a Columbia Titanium model product. At the time of purchase, I was told that it was waterproof; ...however, even during normal rain while running, the product allows water to seep through. Additionally, the product sheds excessively, leaving all of my clothing covered in lint.
Columbia Firecamp Boots Lose Waterproofing and Soak Feet
March 8 7:29 PM
In September 2024, I purchased a pair of Columbia Firecamp Boots from the Columbia store at Viaport Outlet. During the s...ale, the staff specifically emphasized that the product was “100% waterproof.” I mostly used the boots in snowy conditions, and initially, I did not experience any issues. However,
Columbia Techlite Eco Shoes Leak Water Despite Waterproof Claims
March 5 10:42 PM
On October 25, 2025, I purchased a pair of Columbia Techlite Eco shoes for my father from the Columbia store at Buyaka M...all in Ümraniye, Istanbul. At the time of purchase, the shoes were described as having “OutDry” waterproof technology and being fully water-resistant. However, within a short perio
Columbia Strata Trail Mid WP Develops Mesh Damage and Leaks
February 3 10:24 PM
I purchased Columbia Strata Trail Mid WP men’s hiking boots from Columbia’s official online store on March 17, 2025. Aft...er purchasing the product, I did not wear it at all for approximately six months, and overall I was only able to use it for a total of two to three months. Despite this limited use
Columbia Hatana Max Outdry Shoes Leaking Water From First Use
November 16, 2025 2:35 AM
On 16.03.2025, I purchased a pair of Columbia BM6693 Hatana Max Outdry shoes (product code: 2107661083). I started using... the shoes about seven months after purchasing them, and from the very first wear, I noticed that both shoes were letting water inside. I used them a total of five times, and on on
Columbia Ekru Outdoor Shoes Stitching Came Apart After 8 Months And Warranty Denied
September 17, 2025 4:05 PM
I purchased the Columbia Ekru Outdoor model shoes through Boyner. About eight months after purchase, the stitching on th...e shoes started coming apart. Since the product was still under warranty, I applied for warranty service through the Boyner store. However, after inspection, I was informed that th
Columbia Sneakers Showed Deformation In 10 Months And Warranty Claim Rejected
September 14, 2025 1:33 PM
About 10 months ago, I purchased a pair of Columbia sneakers. When splitting and deformation appeared in the flexing are...as, I sent the shoes in for inspection. After review, I was informed that the issue was not manufacturing-related, and the product was returned to me. However, such deformation in
Columbia Hatana Max Outdry Shoes Deformed And Tore Within One Year Despite Warranty
September 6, 2025 11:25 AM
I purchased the Columbia Hatana Max Outdry model shoes from the The Moosebay store at Akmerkez Mall, and used them for a...bout 12 months for daily wear. However, the upper parts of both shoes quickly deformed and developed holes. At the time of purchase, I was told the product was under warranty, and
My Columbia Shoes Ripped in Two Months
June 13, 2025 11:48 AM
The shoes I bought from your store ripped in less than two months of wear. This is completely unacceptable for a brand t...hat claims to produce durable outdoor gear. When I went back to the store, before I even said a word about the defect, the sales associate immediately asked, "Did they rip?" This
My Columbia Shoes Ripped and They Refused Repair
June 11, 2025 10:06 AM
The shoes I bought from the Samsun Piazza Columbia store ripped in two different places. I sent them in for inspection, ...but they were returned to me without any exchange or repair. This is completely unacceptable! I choose expensive shoes specifically so they'll last a long time, yet these winter sh
My Columbia Boots Still Stink and Warranty Shrunk
June 10, 2025 12:22 PM
On October 23, 2023, I bought a pair of boots for my spouse from a Columbia store, costing ₺9,000. I was explicitly assu...red that any initial sweating and odor issues would subside, and that the inspection period for these high-priced boots was two years. Now, less than a year later, the boots still
My Columbia Waterproof Shoes Let in Water After Just 2 Wears
May 21, 2025 1:18 AM
I bought a pair of Columbia shoes specifically because they were advertised as waterproof. On the second day I wore them..., it rained—and to my shock, the shoes absorbed water. This happened just 15 days after purchase. I sent the product in for inspection, expecting a clear resolution. Instead, I wa
My Columbia Shoes Tore at the Heels in Under a Year but Weren’t Covered by Warranty
May 20, 2025 12:35 PM
I purchased a pair of Columbia shoes on June 18, 2024, and within less than a year, the heel areas started to tear—despi...te regular use and proper care. On March 31, 2025, I returned the shoes to the store for inspection. However, by April 16, they were returned to me along with a report stating that
+1
My Columbia Shoes Tore in Less Than a Year and Got Rejected Without Explanation
May 18, 2025 7:12 PM
I bought a pair of Columbia shoes, and within less than a year, the inner heel area developed tears in two separate spot...s. Since the shoes were still under warranty, I returned them to the store for inspection. I waited for an entire month without hearing anything, so I visited the store myself to
My Columbia Shoes Faded and Tore Quickly
May 16, 2025 10:21 AM
I purchased a pair of Columbia shoes with full confidence in the brand’s global reputation and product quality. Unfortun...ately, I was deeply disappointed. The shoes quickly began to fade in color and even tore—all within a short period of use. I expected far more from a company like Columbia. A bran
Columbia Rejected My Return for Smelly Peakfreak II Outdry Shoes
May 7, 2025 5:23 PM
On March 01, 2025, I ordered the 'Peakfreak ii Outdry Men's Shoes' from the Columbia store via the Trendyol website. The... shoes arrived and a heavy plastic smell came out as soon as I opened the box. I wore them for a week, thinking that it would pass over time. This time, my feet, which had not smel
Columbia Sold Me a Ripped Non Waterproof Product - Ignored My Complaint
April 20, 2025 8:16 PM
It is not waterproof, and it got ripped. I bought the product expecting durability and outdoor performance, but it faile...d to meet even basic standards. The Columbia department in Turkey, called "Gözalan" and located in IST Marina, does not take any responsibility for the issue. I visited the store i
My Columbia Coat Deformed Just Three Months
April 16, 2025 11:39 AM
My Columbia coat, which was purchased in November 2024, is already deformed by February 2025. Even though only a short t...ime has passed since I bought it, there are visible signs of wear and damage. The fabric around the sleeves has started to wear out, and the seams are loosening in several areas. I
+2
Columbia Doesn't Stand Behind the Product
March 29, 2025 12:10 PM
There were tears at the same spots on the folding points of the shoe. We forwarded it to the store where we bought it, a...nd a service form was opened, but the response came back as rejected. They claimed it was user-caused without even providing a proper explanation. We barely used the shoes, and the
I Bought Columbia Shoes and They Ripped in 3 Months
March 28, 2025 12:23 AM
Hi there! I bought a pair of Columbia shoes, expecting high quality from a premium brand. But in just 3 months, the fabr...ic started tearing at the toe joint area—exactly where my big toe bends. I sent the shoes back for inspection, thinking this would clearly be covered under warranty. Instead, I was
I Bought Columbia Outdoor Shoes and Stitching Failed in 2.5 Months
March 27, 2025 9:45 PM
In April 2024, I bought a pair of Columbia outdoor shoes, but didn’t start using them until October. After just 2.5 mont...hs of light use, the upper part of the shoe developed a hard crease, and the side stitching started to come apart. Not long after, the same issue began on the other shoe as well.
Columbia
View All Complaints