Columbia trekking shoes deformed and started leaking water in 7 months, how can I get a replacement?

I purchased Columbia Strata Trail Mid WP men’s hiking boots from Columbia’s official online store on March 17, 2025. After purchasing the product, I did not wear it at all for approximately six months, and overall I was only able to use it for a total of two to three months. Despite this limited use...

On 16.03.2025, I purchased a pair of Columbia BM6693 Hatana Max Outdry shoes (product code: 2107661083). I started using the shoes about seven months after purchasing them, and from the very first wear, I noticed that both shoes were letting water inside. I used them a total of five times, and on on...

I purchased the Columbia Ekru Outdoor model shoes through Boyner. About eight months after purchase, the stitching on the shoes started coming apart. Since the product was still under warranty, I applied for warranty service through the Boyner store. However, after inspection, I was informed that th...

About 10 months ago, I purchased a pair of Columbia sneakers. When splitting and deformation appeared in the flexing areas, I sent the shoes in for inspection. After review, I was informed that the issue was not manufacturing-related, and the product was returned to me. However, such deformation in...

I purchased the Columbia Hatana Max Outdry model shoes from the The Moosebay store at Akmerkez Mall, and used them for about 12 months for daily wear. However, the upper parts of both shoes quickly deformed and developed holes. At the time of purchase, I was told the product was under warranty, and ...

The shoes I bought from your store ripped in less than two months of wear. This is completely unacceptable for a brand that claims to produce durable outdoor gear. When I went back to the store, before I even said a word about the defect, the sales associate immediately asked, "Did they rip?" This ...

The shoes I bought from the Samsun Piazza Columbia store ripped in two different places. I sent them in for inspection, but they were returned to me without any exchange or repair. This is completely unacceptable! I choose expensive shoes specifically so they'll last a long time, yet these winter sh...

On October 23, 2023, I bought a pair of boots for my spouse from a Columbia store, costing ₺9,000. I was explicitly assured that any initial sweating and odor issues would subside, and that the inspection period for these high-priced boots was two years. Now, less than a year later, the boots still...

I bought a pair of Columbia shoes specifically because they were advertised as waterproof. On the second day I wore them, it rained—and to my shock, the shoes absorbed water. This happened just 15 days after purchase. I sent the product in for inspection, expecting a clear resolution. Instead, I wa...

I purchased a pair of Columbia shoes on June 18, 2024, and within less than a year, the heel areas started to tear—despite regular use and proper care. On March 31, 2025, I returned the shoes to the store for inspection. However, by April 16, they were returned to me along with a report stating that...

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I bought a pair of Columbia shoes, and within less than a year, the inner heel area developed tears in two separate spots. Since the shoes were still under warranty, I returned them to the store for inspection. I waited for an entire month without hearing anything, so I visited the store myself to ...

I purchased a pair of Columbia shoes with full confidence in the brand’s global reputation and product quality. Unfortunately, I was deeply disappointed. The shoes quickly began to fade in color and even tore—all within a short period of use. I expected far more from a company like Columbia. A bran...

On March 01, 2025, I ordered the 'Peakfreak ii Outdry Men's Shoes' from the Columbia store via the Trendyol website. The shoes arrived and a heavy plastic smell came out as soon as I opened the box. I wore them for a week, thinking that it would pass over time. This time, my feet, which had not smel...

It is not waterproof, and it got ripped. I bought the product expecting durability and outdoor performance, but it failed to meet even basic standards. The Columbia department in Turkey, called "Gözalan" and located in IST Marina, does not take any responsibility for the issue. I visited the store i...

My Columbia coat, which was purchased in November 2024, is already deformed by February 2025. Even though only a short time has passed since I bought it, there are visible signs of wear and damage. The fabric around the sleeves has started to wear out, and the seams are loosening in several areas. I...

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There were tears at the same spots on the folding points of the shoe. We forwarded it to the store where we bought it, and a service form was opened, but the response came back as rejected. They claimed it was user-caused without even providing a proper explanation. We barely used the shoes, and the...

Hi there! I bought a pair of Columbia shoes, expecting high quality from a premium brand. But in just 3 months, the fabric started tearing at the toe joint area—exactly where my big toe bends. I sent the shoes back for inspection, thinking this would clearly be covered under warranty. Instead, I was...

In April 2024, I bought a pair of Columbia outdoor shoes, but didn’t start using them until October. After just 2.5 months of light use, the upper part of the shoe developed a hard crease, and the side stitching started to come apart. Not long after, the same issue began on the other shoe as well. ...

I purchased a pair of Columbia BM1905 Firecamp Remesh black shoes from Columbia’s official website on 09.09.2024. Without even completing one full season of wear, the shoes began to deform around the flex points. After just 3 months of light use, the material started breaking down in a way that’s un...

I dropped off my Columbia Hatana OutDry shoes for inspection at the Beylikdüzü Columbia store on January 17 because they were leaking water—especially from the right shoe—and making an annoying squeaking noise from the heel area. Since then, I haven’t received any updates. No calls, no emails, no ex...

I purchased a Columbia jacket, expecting premium quality. Unfortunately, the cuffs began to fray at the edges, which shouldn’t happen with a product in this price range. I sent the item in for inspection, only to be told that it wasn’t considered a defect. When I went to the store to collect the ja...

I purchased a pair of Columbia shoes from Metro Market, expecting quality, but within just one month, the leather separated from the fabric. When I took them back for an exchange, Metro Market refused to help and instead told me to file a complaint with Consumer Rights authorities. I paid over ₺500...

I purchased a Columbia sweatshirt, trusting the brand’s quality. However, after just one week and a single wear, I noticed a fabric defect on the upper left side—a visible scratch-like flaw. To make matters worse, the sweatshirt absorbed the color from my jeans, something that has never happened wit...

I bought a pair of Columbia shoes from Zorlu Center, expecting quality and durability. In less than six months, the sole started coming apart, with the glue completely separating. I sent the shoes in for an exchange, assuming Columbia would stand behind their product. After three weeks, they return...